Digital & eCommerce Category Manager

Description

• Create innovative programs, pilots, and tests to drive measurable results and customer experience improvements.
• Ensure timely communication of risks, delays, and mitigation strategies.
• Executional excellence: Deliver on time and to a high standard of quality across all initiatives.
• Synthesize large amounts of data into clear, actionable plans.
• Data and performance analytics: Utilize data and insights to monitor performance and guide decision-making.
• Strategic planning and execution: Lead the development and implementation of annual and quarterly eCommerce plans to meet defined business goals for your Industry.
• Partner with your stakeholders to refine content and positioning of customer experiences.
• Produce performance reports and dashboards for your key stakeholders, offering insights and strategic recommendations.
• Define high-impact improvement areas, and turn them into actionable, detailed plans.
• Accurately forecast the financial landing for your industry to inform the business of the expected landing.
• Cross-functional partnership: Collaborate with key internal teams (e.g. IPEM industry team, DEC Web Optimization, APM Paid Media etc.) to ensure alignment and execution across initiatives.
• Lead initiatives that enhance user experience and satisfaction across touchpoints.
• Leverage site capabilities to improve conversion funnels and site engagement.
• Analyze finance- and web metrics, identify trends and gaps, and implement corrective actions as needed.

Requirements

• 7+ years of experience in digital / eCommerce, product management, business strategy or product marketing (preferably in B2B or SaaS companies)
• Excellent written and verbal communication skills, adept at influencing within a matrixed organization
• Experience in global teams and/or the technology industry
• Familiarity with collaboration tools like Zoom, Slack, Microsoft Teams, Airtable, Figma, etc.
• Customer experience and journey optimization: Understand and improve digital customer journeys using data-driven insights, personalization, and segmentation.
• Proven stakeholder management, project management, and analytical skills
• Proficiency in Microsoft PowerPoint, Excel, Power BI and web analytics tools like Adobe Analytics, Google Analytics, Similarweb, Semrush etc.
• Understand key last touch channels (traffic, revenue) to enhance campaign effectiveness and contribution.
• Experienced in navigating highly matrixed organizations and working with global teams
• Customer-obsessed strategist with visionary mindset, who frequently questions the status quo

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance