Create innovative programs, pilots, and tests to drive measurable results and customer experience improvements.
Ensure timely communication of risks, delays, and mitigation strategies.
Executional excellence: Deliver on time and to a high standard of quality across all initiatives.
Synthesize large amounts of data into clear, actionable plans.
Data and performance analytics: Utilize data and insights to monitor performance and guide decision-making.
Strategic planning and execution: Lead the development and implementation of annual and quarterly eCommerce plans to meet defined business goals for your Industry.
Partner with your stakeholders to refine content and positioning of customer experiences.
Produce performance reports and dashboards for your key stakeholders, offering insights and strategic recommendations.
Define high-impact improvement areas, and turn them into actionable, detailed plans.
Accurately forecast the financial landing for your industry to inform the business of the expected landing.
Cross-functional partnership: Collaborate with key internal teams (e.g. IPEM industry team, DEC Web Optimization, APM Paid Media etc.) to ensure alignment and execution across initiatives.
Lead initiatives that enhance user experience and satisfaction across touchpoints.
Leverage site capabilities to improve conversion funnels and site engagement.
Analyze finance- and web metrics, identify trends and gaps, and implement corrective actions as needed.
Requirements
7+ yrs
ecommerce
collaboration tools
power bi
stakeholder management
customer journey
7+ years of experience in digital / eCommerce, product management, business strategy or product marketing (preferably in B2B or SaaS companies)
Excellent written and verbal communication skills, adept at influencing within a matrixed organization
Experience in global teams and/or the technology industry
Familiarity with collaboration tools like Zoom, Slack, Microsoft Teams, Airtable, Figma, etc.
Customer experience and journey optimization: Understand and improve digital customer journeys using data-driven insights, personalization, and segmentation.
Proven stakeholder management, project management, and analytical skills
Proficiency in Microsoft PowerPoint, Excel, Power BI and web analytics tools like Adobe Analytics, Google Analytics, Similarweb, Semrush etc.
Understand key last touch channels (traffic, revenue) to enhance campaign effectiveness and contribution.
Experienced in navigating highly matrixed organizations and working with global teams
Customer-obsessed strategist with visionary mindset, who frequently questions the status quo