Contract Manager

Overview

Manage day‑to‑day grounds maintenance, winter services & projects in West Midlands

Key Responsibilities

• team management
• operations lead
• growth development
• people development
• reporting
• leadership

Tasks

Reporting to the Operations Manager you will lead your grounds maintenance team, ensuring they deliver the exceptional every day. -Managing and developing a professional and effective operational team -Leads by example in all role activities. -Developing growth and profitable operation of the area. -Ensure the highest level of commitment to people management and development.

Requirements

• it systems
• customer service
• supervisory
• horticulture
• hse
• driving license

What You Bring

Agile, flexible working is critical to the continuing success of the Landscapes business, the ability to embed performance excellence through an operating model which supports operational seasonal peaks and out of hours customer support is critical. -Able to represent Mitie effectively at both internal and external meetings. -Able to lead, motivate and manage a team effectively. -An excellent understanding of operational IT systems. -You will need to be able to demonstrate excellent customer service. -Previous supervisory/ management experience. -You must have experience in the within the horticultural/ Landscaping industry. -Can demonstrate knowledge and understanding of Health, Safety, Environment and Quality systems and the management of safe systems of work associated with the role and work environment. -Hold a Full UK Driving License

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Benefits

-Flexible working, especially during the winter period.

About Mitie

-Headquartered in The Shard in London, delivering large-scale projects across infrastructure, property, energy, and healthcare sectors. -Projects include full facilities management for airports, hospitals, government estates, and prisons (e.g., solar-powered prison solutions). -Offers expertise in security, cleaning, engineering services, energy consultancy, and technical facilities management. -Acquired major businesses such as Interserve FM (2020) and compliance specialist Marlowe (2025) to expand capabilities. -Known for tech-driven approaches like remote monitoring, robotic cleaning, and drone security, pivoting towards 'facilities transformation'. -Focused on high-margin, compliance-led services to drive future growth.

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