Branch Sales Associate

Overview

Customer-facing sales associate delivering HVAC product service and support.

Key Responsibilities

• documentation
• customer service
• order processing
• technical support
• stock management
• product knowledge

Tasks

-Documentation: Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims. -Customer Service: Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs. Provide expert advice, product information, and recommendations. -Order Processing: Accurately process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions with precision. -Technical Support: Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components. -Stock Management: Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report any discrepancies to the store manager. -Safety Compliance: Adhere to safety protocols and maintain a clean and organized counter area. Ensure a safe working environment for both customers and colleagues. -Product Knowledge: Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing. Stay up to date with industry trends and new product releases.

Requirements

• ms office
• hvac
• b2b
• associate's
• leadership
• customer service

What You Bring

-Demonstrated ability to rapidly grow sales in a retail environment. -Ability to function at an above-average level in a technical environment. -Prior experience in Customer Service. -Ability to work in a team environment and be willing to participate. -Computer literacy with proficiency in MS Office applications. -Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales. -This role may require occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities. Candidates should be prepared to travel, with advance notice provided whenever possible or as it relates to their specific role. -Prior leadership roles with profit and loss responsibility preferred. -Experience managing in a B2B environment in distribution or wholesale sales preferred but not required -Prior experience using sales and/or inventory management systems. -Experience working with HVAC contractors strongly desired. -Experience building and maintaining cross-functional relationships. -Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning. -High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred. -Experience in leading people in a retail environment.

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About Carrier Enterprise

- Born from a joint venture with Watsco and Carrier, it began shaping HVAC distribution across North America. - Its typical projects include outfitting residential buildings and light‑commercial facilities with Carrier, Bryant and Payne systems. - Specializing in residential, commercial and light‑commercial HVAC markets sets it apart from heavy‑industrial or utility‑scale firms. - An unusual strength: its hybrid model combines local branches with digital platforms to ensure fast delivery and service. - Headquartered in Charlotte, NC, the company traces roots back to early 20th‑century HVAC innovation.

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