Information Technology Support Trainee

Overview

Provide first-line IT support and learn business systems under supervision

Key Responsibilities

• it support
• change management
• system administration
• issue escalation
• supplier liaison
• knowledge base

Tasks

-Follow change management procedures with guidance. -Communicate with external suppliers as directed by senior colleagues. -Assist with first-line IT support for incidents and requests, under supervision. -Escalate unresolved issues to line manager or senior team members. -Carry out administrative tasks as required (central point of contact for hardware supplier etc) -Support users with day-to-day system queries, escalating complex issues to senior colleagues. -Participate in documenting processes and updating knowledge bases. -Carry out routine systems administration tasks as required. -Help maintain records in the IT Service Management (ITSM) system. -Learn and document common issues and solutions for core business systems.

Requirements

• microsoft office
• detail
• learning
• prioritisation
• communication

What You Bring

-Basic knowledge of Microsoft Office products. -Attention to detail and willingness to learn. -Ability to prioritise simple tasks and seek help when needed. -Willingness to develop communication skills (verbal and written).

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Benefits

-Office based 5 days initially (6 months) flexible working considered after this time -Competitive Salary -Share save scheme -Company Bonus Scheme -Private pension -Cycle to work scheme -25 days' annual leave -Gym membership discounts

About Crest Nicholson

-Focuses on designing and building high-quality homes and mixed-use developments across southern England. -Emphasizes sustainability and innovative design, creating well-designed, sustainable communities. -Operates primarily in the residential housing market, offering affordable housing to premium properties. -Portfolio includes single-family homes, multi-family living, and build-to-rent developments. -Engages in land-led development for strategic land acquisition and future projects. -Operates through six regional housebuilding divisions and a dedicated Partnerships & Strategic Land division.

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