Hire Controller

Overview

Coordinate hire enquiries, bookings, deliveries and documentation for plant equipment.

Key Responsibilities

• customer support
• process improvement
• hire coordination
• documentation
• logistics management
• fleet utilisation

Tasks

-Acting as the first point of contact for hire enquiries, providing professional and friendly support to customers and internal teams. -Proactively identifying opportunities to improve processes and enhance customer satisfaction. -Coordinating the full hire process from quotation and booking to scheduling deliveries and processing off-hires. -Supporting operational efficiency by maintaining accurate hire documentation and system records. -Managing logistics to ensure equipment movements are planned, communicated, and completed on time. -Collaborating with workshop, transport, and depot teams to maximise fleet utilisation and minimise downtime.

Requirements

• communication
• crm tools
• organisational
• proactive
• detail-oriented
• hire experience

What You Bring

-Confident communication skills, both verbal and written, to liaise effectively with customers, suppliers, and internal teams. -Previous experience in hire operations, logistics, or a customer service environment (preferred but not essential). -Strong organisational skills with the ability to prioritise and manage multiple enquiries efficiently. -Offers are subject to satisfactory pre-employment checks including references and, where relevant, DVLA, credit, or criminal checks. -A proactive, solution-focused approach with the ability to think on your feet. -A positive attitude and a desire to grow your knowledge of fleet operations and the hire industry. -Attention to detail to ensure accurate order processing, documentation, and asset tracking. -We’re unable to offer sponsorship; applicants must have the right to work in the UK. -Comfortable using IT systems and CRM software (e.g. InspHire, HubSpot, Microsoft Office, Outlook)

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Benefits

-Employee Discount Scheme and a wide range of staff perks -Extra Holidays, with flexible buy/sell options for added flexibility -Supportive Wellbeing Programmes, including an Employee Assistance Programme (EAP) and family-friendly policies -Company Sick Pay, offering peace of mind in times of illness with financial support when you need it most -Competitive Salary with regular reviews to ensure your compensation stays aligned with industry standards -Tailored Learning Opportunities through our dedicated Learning & Development programme -Life Assurance and a contributory Company Pension Scheme for peace of mind -Cycle to Work Scheme to promote a healthy, active lifestyle

About jarvie plant ltd

Nope

Sector Specialisms

Visa Sponsorship

-no sponsorship offered; right to work in the uk required.

Security Clearance

-pre-employment checks include references and, where relevant, dvla, credit, or criminal checks.