Journeyperson

Overview

Perform routine HVAC maintenance/repairs for commercial customers.

Key Responsibilities

• service appearance
• routine maintenance
• dispatch coordination
• issue escalation
• work orders
• material procurement

Tasks

-Display proper service appearance and deportment while on customer premises, and utilize ACCO property (e.g., service truck, cell phone, and/or laptop) appropriately. -Schedule routine maintenance for assigned customer(s) in accordance with ACCO's approved internal procedures. -Complete routine and dispatched assignments in a timely, efficient manner each maintenance period or within promised timeframes, and maintain contact with office dispatch before, during, and prior to close of ACCO standard dispatch hours. -Escalate customer service issues that extend beyond authority or assistance to assigned Supervisor or customer's assigned Service Sales personnel. -Fully prepare mechanic work orders/authorizations and follow approved procedures for documenting work performed, related tool purchases, customer work approval, and any other relevant information. -Purchase or order required material and equipment required for routine maintenance or requested repairs.

Requirements

• hvac‑r
• driver’s license
• troubleshooting
• computer
• high school
• customer service

What You Bring

-Numeric and Verbal Reasoning Skills -The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl (for purposes of filling photocopier/printers). -Valid (non-commercial) driver's license with MVR that meets ACCO's risk insurance standards. -Good written and oral communication skills. Strong technical and troubleshooting skills. -Specific vision abilities required by this job include close vision and distance vision. -Ability to utilize a personal computer. -The employee frequently is required to reach with hands and arms and at times reach above shoulder height to access storage cabinets. -High school diploma, Certificate of G.E.D, or certificate of completion in an apprenticeship program in HVAC & refrigeration, or similar trade or technical program completion. Experience with commercial HVAC-R mechanical service and repair. -Willingness and ability to attend ACCO and Union training sessions (signatory sponsorship will be provided to non-signatory applicants hired for the position). -Strong track record of successfully interacting with customers. -Regular and routine attendance -The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. -Commercial/Business Acumen

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About Acco Engineered Systems

-As an employee‑owned firm, it offers start‑to‑finish capabilities: engineering, fabrication, installation, commissioning and service. -Typical undertakings include sports venues (like SoFi Stadium), healthcare campuses, government facilities, commercial towers and educational labs. -Specializing in commercial and industrial HVAC, plumbing, process piping, electrical distribution and building automation systems.

Sector Specialisms

Security Clearance

-valid (non‑commercial) driver’s license with mvr meeting acco’s risk insurance standards. -applicants with criminal histories will be considered for employment.