Collections Professional

Overview

Resolve delinquent customer balances via communication, negotiation, and account reinstatement.

Key Responsibilities

• problem solving
• payment processing
• account reinstatement
• customer solutions
• needs analysis
• customer relationship

Tasks

-Engage with fellow employees to successfully identify problem areas and resolve urgent needs. -Process and update customer payment methods. -Reinstate customer accounts that have been disconnected due to non-payment. -Assist customers in finding unique solutions, bringing the customer to 100% satisfaction with the company, and resolving any outstanding balance. -Quickly identify a customer’s needs and provide creative solutions to new problems -Build and maintain a positive customer relationship in every interaction – manage all customer issues and escalations within the outlined scope.

Requirements

• computer savvy
• problem solving
• multi-tasking
• conflict management
• customer service
• alarm license

What You Bring

-Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software). -Strong organizational, problem-solving, and troubleshooting skills with attention to detail -Work in a fast-paced and goal-oriented environment -Must be 18 years or older -Ability to work with multiple software applications and screens simultaneously -Conflict Management skills and composure -Self-motivated while also able to perform in a team environment -Basic understanding and ability to process simple math daily -World-class customer service and interpersonal skills -Must be able to reliably commute daily to our Lindon, UT office -Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)

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About Vivint

-Provides integrated home security, energy management, and automation systems. -Known for innovative use of technology to simplify and enhance everyday living for homeowners. -Offers smart locks, solar panels, and energy-efficient solutions with a strong presence in North America. -Focuses on creating sustainable, user-friendly solutions to help customers manage their homes effectively. -Specializes in reducing energy consumption and promoting home security with the latest technological advancements.

Sector Specialisms

Security Clearance

-periodic random drug and alcohol testing, including post-accident and reasonable suspicion testing.