IT Support Analyst

Overview

Provide end‑user IT support, resolve issues, and improve processes.

Key Responsibilities

• network security
• system administration
• hardware maintenance
• software installation
• end‑user support
• ticket documentation

Tasks

-Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels. -While performing the duties of this job, the employee is regularly required to talk or hear; the employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms -Serves as primary point of contact to set up and maintain network security. -Supports organizational information technology initiatives and maintenance by performing some or all of the following: system configuration, infrastructure support, system administration, system analysis, database maintenance, installing and upgrading equipment components and software, and planning for/responding to service outages and other problems. -Accurately and fully documents all troubleshooting and steps taken to resolve case within the IT support ticketing system, ensuring tickets are created for all work done. -Performs software installations, software updates and hardware maintenance in accordance with documented policies and procedures. -Conducts research on emerging desktop software, hardware and networking, recommending innovative and cost-effective solutions to customer problems. -May assist with procurement, inventory control and equipment life-cycle planning activities for technical hardware and software across the company. -This job operates in a professional office environment; this role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines -Partners closely with business customers to ensure computing needs are met by providing end user training, assisting with network connectivity, and identifying, troubleshooting, diagnosing, and thoroughly resolving problems. -Fosters positive relationships by offering quality, courteous, professional customer service. -Performs day-to-day end-user support for a wide range of computer hardware, software, applications, and data and voice networks.

Requirements

• odbc
• sql server
• active directory
• cisco
• microsoft office
• bachelor's

What You Bring

-Knowledge of Microsoft Open Database Connectivity (ODBC) connectivity for Microsoft Structured Query Language (SQL) Server -Communicating openly and with integrity -Previous experience making user updates in Active Directory preferred -Skill in applying critical thinking, analysis and problem-solving methods -Ability to work occasional weekends and/or holidays -Previous experience in an IT support role preferred -Skill in explaining technical information in layman’s terms -Knowledge of Cisco wireless routers -Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint) -Knowledge of Windows Operating Systems and the Microsoft Office installation process -Skill working with minimal direction -Skill working in a collaborative team environment -Skill in providing customer service -Skill in computer hardware troubleshooting including monitors, printers and desktop software -Skill to clearly and concisely communicate verbally and in writing both technical and non-technical information -This position requires the ability to occasionally lift office products and supplies, up to 20 pounds -Bachelor’s degree in Information Technology, Business Administration, or other computer related field with 1-3 years of work experience; or an equivalent combination of education and experience required

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About Maa

-Founded in 1977 by George E. Cates, it started as a regional apartment investor and became a publicly traded REIT in 1994. -Headquartered in Germantown, Tennessee, it operates nearly 300 communities in growth regions of the Southeast, Southwest, and Mid-Atlantic. -Listed on the S&P 500, the company has expanded through significant acquisitions, including Colonial Properties (2013) and Post Properties (2016). -Its operations include full-cycle real estate activities from acquisition to property management, focusing on high-quality multifamily properties.

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