Assistant Manager - Credit Operations

Overview

Lead and develop credit operations team, managing performance and stakeholder relationships.

Key Responsibilities

• stakeholder management
• process improvement
• kpi management
• team building
• resource planning
• quality analysis

Tasks

-Build and maintain exceptional relationships with all stakeholders and clearly understand their requirements -Regularly gather stakeholder feedback and local management insights to provide concise, actionable feedback to the team. Periodically assess team performance to suggest career paths that maximize individual potential. -Identify and implement solutions related to processes, people, and technology improvements to drive efficiency across the team -Work with their supervisor to provide (and constantly review and update) functional KPI's and individual metrics to stakeholders -Build a high-performance team with Berkadia values, ethos and effectively establish and maintain a culture of continuous self-directed learning within the team -Work with Talent Acquisition and the AVP/VP to source, interview and recruit talented resources for the team -Create and administer career development plans and performance updates to team members, stressing areas of strength and for improvement. -Ensure timely, proactive and effective communication within the team and across all stakeholders -Work with the vertical leaders and stakeholders to determine function short and medium-term strategy clearly setting out and achieving implementation milestones -Effectively plan resource needs across products, including the need for backups and cross training based on role complexity, attrition risk, holidays and growth -Ensure training material, job aids and all policies and procedures are documented, followed, and updated as needed based on Lender guide changes and CO requirements -Collaborate with other managers to determine the resources most deserving for rewards and recognition programs and provide nominations -Review effectiveness of quality control function by analyzing data and managing resource quality scores -Effectively on-board all new hires setting clear expectations and providing comprehensive training and support and continually coach and mentor staff to ensure their success and career advancement -Work on other tasks and special projects as assigned stakeholders, vertical leaders, transformation senior management

Requirements

• data analysis
• finance degree
• leadership
• cre
• mba
• communication

What You Bring

-Display growth mindset with the willingness and ability to continue to learn -Successful leadership experience; particularly managing grey areas -Ability to work on numerous key initiatives simultaneously while prioritizing tasks to meet business and stakeholder needs -At least 5 years of experience in the financial sector, and or commercial real estate experience is preferred -Experience in working with demanding stakeholders and clients across different time zones in the U.S. -The role holder must also be prepared to work other shift times when requested to do so for training or other business requirements -Strong communication skills, both written and verbal; fluency in American English -Knowledge of data analysis and performance/operation metrics with the ability to analyze base data and derive own insights to validate strategies and initiatives -Ability to maintain confidentiality and adhere to organizational policies and procedures -At least 2, ideally 2+ years of successful experience leading and coaching people -Willingness and ability to learn technology tools and drive usage and adoption of tools within teams -Successful experience developing people whether your direct reports or their staff -Role holders may be requested to obtain a passport and US travel visa and to travel to the US for additional training and development -Bachelor's degree in finance, Accounting, or related business field required. MBA and knowledge of Commercial Real Estate (CRE) industry preferred

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About Berkadia

-Specializing in real estate investment sales, mortgage banking, and advisory services, they have established a strong presence across the U.S. -Berkadia's integrated platform brings together experts in finance, operations, and real estate management to deliver results for clients. -Notable for their work in multifamily and commercial properties, Berkadia is known for its strategic insights and deep market knowledge. -The company has worked on some of the largest real estate transactions and property portfolios in the country. -Berkadia's global reach is reflected in their ability to cater to both national and international clients with complex real estate needs. -A hallmark of their success is their innovative approach to real estate finance, leveraging cutting-edge technologies and data analytics. -From major urban developments to specialized commercial projects, Berkadia's work spans across a diverse range of sectors.

Sector Specialisms