Desktop Support Technician

Overview

Provide on-site/remote desktop support for hardware, software, and network issues.

Key Responsibilities

• vpn configuration
• device setup
• network support
• office 365
• ticket management
• onsite support

Tasks

-Drive to client sites across the GTA as required to provide support (company vehicle provided). -Collaborate with the broader IT team to escalate and resolve complex issues. -Configure and troubleshoot VPN connections and remote access tools. -Install, configure, and maintain Windows workstations, laptops, and mobile devices. -Troubleshoot connectivity and network access issues for end users. -Support Office 365 applications, printers, and peripheral devices. -Provide on-site and remote desktop support for hardware, software, and network-related issues. -Handle and resolve support tickets through the company’s ticketing system (e.g., Jira, ServiceNow, or equivalent) while ensuring timely updates and closure. -Maintain detailed documentation of support requests, resolutions, and IT assets. -Manage user accounts, permissions, through Active Directory and the Microsoft 365 Admin Center.

Requirements

• active directory
• microsoft 365
• comptia a+
• vpn
• hardware
• troubleshooting

What You Bring

This role requires strong troubleshooting skills, a customer-focused attitude, and the ability to manage multiple priorities in a fast-paced environment. We are seeking a motivated Desktop Support Technician to join our IT support team in downtown Toronto. The ideal candidate will provide hands-on technical support to users both on-site and at client locations across the GTA. -Strong knowledge of Microsoft Windows OS, Active Directory, and Microsoft 365 administration. -Ability to work independently and manage multiple priorities effectively. -Excellent communication, organization, and problem-solving skills. -Experience with VPN setup, remote desktop tools, and Active Directory integration with MS office 365. -Familiarity with hardware troubleshooting, imaging, and deployment tools. -Valid G-class driver’s license and reliable transportation required. -2+ years of experience in a desktop or technical support role. -CompTIA A+ certification (or equivalent technical certification) preferred.

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Benefits

Pay Rate: $23–$25/hour

About Cq Search Group Ltd.

-Builds a bridge between seasoned professionals and Canada’s corporate landscape. -Specialises in IT and business analysis, matching candidates with roles that emphasise data reporting, ETL and Power BI skills. -Their business model thrives on deep client relationships, often offering flexible fee structures tied to permanent placement. -Typical assignments include bridging candidate needs with public sector work—frequently involving Ontario ministries. -Though modest in size, they’ve sustained operations for decades, signalling steady financial health and niche expertise. -Combines hands-on HR consulting with tailored recruitment strategies focused on long-term hiring success.

Sector Specialisms