Customer Service Representative

Overview

Assist customers via phone, email, and in‑person with inquiries and issue resolution.

Key Responsibilities

• stakeholder coordination
• billing support
• technical assistance
• phone support
• data management
• conflict resolution

Tasks

-Partner with multiple stakeholders, for example community managers, vendors, peers, clients. -Coordinate with customers to resolve any billing inquiries. -Act as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers. -Answer multi-line phone system. -Handle postage, opening and distributing of mail. -Update homeowner and association information in software and shared files. -Preparation of customer informational packets -Use conflict resolution techniques to resolve customer issues. -Assess the customer's needs and translate into solutions. -Act as the first point of contact for customers visiting the office.

Requirements

• microsoft office
• high school
• 2 years
• customer service
• driver's license
• teamwork

What You Bring

-Must be able to communicate effectively and professionally on phone, email, and in-person. -Must pass background check -Knowledge of company policies, procedures, and forms. -Must pass drug test -Professional customer service skills. -Ability to interpret verbal and/or written instructions at a proficient level. -Must possess a valid Drivers License -Experience in HOA Management is a plus but not required -High School Diploma or GED Required -Must possess reliable transportation -Proficiency in Microsoft Office products (Word, Excel, Outlook,) at a proficient level. -Ability to keep workspaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution. -Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities -Minimum of 2 years experience in customer care/relations -Frequent social interaction -Must be able to prioritize, manage time, and meet deadlines. -Must be able to operate general office equipment (copier, fax, phone systems, etc.). -Minimum of a High School Diploma -Must be able to work effectively with others in person and in group setting -Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team. -At least one year of directly related or closely related experience

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Benefits

-Typical office environment

About Associa

-It emerged as a pioneer in comprehensive community management. -It oversees operations for homeowners associations, condos, master-planned communities, and mixed-use developments. -Its financial backbone supports large-scale budgeting, accounting, insurance, and administrative services. -Routine projects include maintenance coordination, property restoration, lifestyle programming, and financial oversight. -They’ve built a proprietary training platform, Associa University, to upskill staff and maintain service excellence. -Unusually, they've integrated social sponsorships—like youth-sports grants—to enhance neighborhood engagement.

Sector Specialisms

Security Clearance

-must pass background check -must pass drug test