Salesforce Administrator

Overview

Administer and enhance Salesforce platform, handling users, data, support, and reporting.

Key Responsibilities

• user administration
• license management
• salesforce configuration
• data loading
• enhancement support
• training docs

Tasks

As a Salesforce Administrator at Hyde, you’ll be responsible for continuously improving and enhancing our Salesforce platform. You’ll provide high-quality support, administration, and configuration across the Group’s entire Salesforce environment — helping to deliver a seamless, secure, and data-driven experience for colleagues and customers alike. -Manage all aspects of user and licence administration, including activation/deactivation, roles, profiles, permissions, and public groups. -Use Salesforce configuration best practices (e.g. Workflow, Process Builder, fields, record types, custom settings, dashboards, and reports). -Work closely with Salesforce Business Analysts, Developers, and Architects to implement ongoing fixes and enhancements. -Assist with starters/leavers processes, licensing, and costing to support the Salesforce Service Manager. -Manage data loading and transformation using Salesforce Data Loader. -Support training, communication, and adoption initiatives by helping to produce Salesforce-related documentation and materials.

Requirements

• salesforce
• service cloud
• data loader
• dashboards
• security
• customer service

What You Bring

-Proven experience in Salesforce administration with salesforce service cloud, experience cloud, and mountain cloud and configuration. -The ability to work collaboratively with technical and non-technical stakeholders. -Take ownership of Salesforce support tickets, demonstrating both technical know-how and strong customer service skills. -Experience working with Salesforce Data Loader and handling large data volumes. -A proactive approach to continuous improvement and system optimisation. -Strong knowledge of Salesforce user, licence, and security management. -Experience with salesforce environment refresh and data back-ups. -Experience building dashboards and reports. -Excellent communication and problem-solving skills, with a focus on customer service.

People Also Searched For

Benefits

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond. Hyde is looking for a Salesforce Administrator to join our collaborative and values-driven Technology team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. -Award-winning flexible benefits platform -Support for learning and career development -Hybrid working options available -Excellent pension scheme -Generous holiday allowance -Life assurance

About The Hyde Group

-Operates as a not-for-profit association with profit-making subsidiaries, reinvesting surplus into new homes. -Typical projects include shared ownership, social rent, private rent and outright sale schemes. -Notable regeneration project: redevelopment of Packington Estate transforming council flats into mixed‑tenure homes. -Combines a social mission with entrepreneurial spirit to deliver large-scale affordable housing.

Sector Specialisms