Technicien III - mobile - Contrat

Overview

Bilingual facility services specialist handling work orders, vendor, finance, client and compliance tasks.

Key Responsibilities

• work orders
• invoice review
• vendor coordination
• compliance monitoring
• system updates
• client liaison

Tasks

-Act as main point of contact, between the client and all other parties, technicians that reach out for approvals, questions and issues, vendors that need further information or approvals. -Execute quality & compliance team activities that support the quality compliance contractual obligations. -With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant concerned parties to understand and identify process improvement opportunities. -Participating and gathering information for QBR's. -Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements. -Requesting approvals from the client. -Adding new vendors and locations to the system. -Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #). -Review and resolve invoicing errors. -Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor. -Update WO statuses if verified to be completed or resolved during follow up. -Run report on open work orders and checks status with the appropriate vendors. -Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues. -Respond to vendor inquiries regarding workorder related issues. -Review of PM workorders and following up with vendors as needed. -Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client. -Correcting information in the system, addresses, phone numbers. -Provide input for planning, development, execution and improvement of compliance-related processes and programs. -Review and approval of invoices for payment (Oracle). -Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation. -Generate and dispatch service request work orders to vendors as per established process. -Involvement in specific Emergency workorders may need to be managed from start to end. -Review and approve billing for tech services. -Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant concerned parties, process documentation, providing contents to presentations, etc. -Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations). -Respond to vendor inquiries regarding invoicing-related matters. -Review and resolve invoice referrals/escalations. -Comply with all company policies and procedures and adhere to company standards.

Requirements

• facility management
• vendor management
• bilingual
• technical writing
• power bi
• problem solving

What You Bring

-3-5 years of relevant experience in Facility Management or Vendor Management. -Must be bilingual - English/French -Technical Writing Skills -Good writing and verbal communication skills. -Ability to develop, analyze and understand complex processes. -Sound judgment skills based on observation of objective evidence. -Understanding of compliance requirements of relevant external organizations. -Strong proficiency in MS Excel, PowerPoint and Word, Power BI. -Strong analytical and problem-solving skills. -Ability to perform with minimum direct supervision. -Good training and presentation skills. -Primary escalation point for taking care of any issues regarding service. -Demonstrated organizational, project planning and management skills.

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About Bgis

-Founded with a focus on providing top-tier facility management services across North America. -Specializes in integrated solutions that enhance efficiency, sustainability, and performance of assets. -Works with various sectors, including commercial, industrial, and government infrastructure. -Provides services ranging from facility management to energy optimization and project management. -Offers a range of solutions, from technical services to space planning and design. -Operates across key markets in Canada, the United States, and abroad, with a growing global presence.

Sector Specialisms