Assistant Community Manager

Overview

Leasing & resident services support for a Class A multifamily community.

Key Responsibilities

• deposit processing
• data entry
• lease verification
• invoice matching
• financial reporting
• property inspection

Tasks

-Make deposits daily at specified bank office. Operate night drop box when necessary. -Maintain a deposit log. -Visually inspect apartments for move-ins, move-outs, special resident requests, and turnkey inspections and follow through with any concerns. -Follow up with all prospects by phone and in writing pursuant to PAA’s procedures. -Receive and acknowledge resident notices and prepare files. Collect any early termination fees. -Escort prospects to an apartment home and to all amenity areas, using stairs as necessary. Also drive a golf cart or other motor vehicle with prospects as passengers and operate keys in door locks and key closet. -Notify manager of any delinquent rent and prepare and deliver late rent letters to those residents. -Complete verification process in a timely manner. Notify applicant verbally and in writing within 24 hours if application is denied. -File all dispossessory for delinquent rent through the office of the County Clerk on the tenth of the month or through designated eviction service. -Respond promptly, with a positive, helpful, and courteous attitude, to all walk-in and telephone prospects. Enter all walk-in and phone traffic into database daily. Respond to internet leads -Follow-up within 24 hours by phone and within 48 hours in writing with a personal note to all prospects. -Attend managers meeting whenever the General Manager is unable to attend. -Schedule move-ins to minimize rent loss. -Prepare and deliver demand letters no later than the ninth of each month and inform manager. Prepare late rent reminders per your market qualifications as specified in the lease. -Verify vendor statements and billing discrepancies. -Write up all maintenance requests upon receipt. -Accurately type all paperwork needed and enter lease agreement and any other forms into database before submitting lease files for verification. -Make suggestions that will maximize revenue and cash flow. -Stays current on relevant market issues and competitive information. -Maintain a minimum of 20% conversion ratio of total traffic. -Collect money from laundry room following coin collection procedures, be sure two associates collect and count cash. Deposit money the same day it is collected. -Collect and bank stamp all rent checks daily and enter into database. -Match invoices with delivery ticket and put in payables’ file and enter all invoices into database. -Verify applications and process files quickly through phone calls, correspondence and computer software. Submit to manager for approval prior to move-in -Monitor cash receipts book. -Consistently follow key control system, including, but not limited to, nightly back up of the system. -Schedule and inspect apartments for turnkey service. -Review monthly general inspection report with manager and participate in improvement efforts. -Call the answering service as necessary for messages and follow up on all messages. -Assume supervisory responsibilities in the absence of the General Manager. -Review monthly financial reports and supporting data with General Manager. -File all maintenance requests in apartment files. -Participate in grounds walk once per quarter. -Notify resident in writing and by phone of a returned check. If payment is not received within 24 hours, post demand on resident’s door and file dispossessory with County Clerk or eviction service. Keep managers informed on status of dispossessory. -Bill residents for any miscellaneous charges such as utility charges. Follow-up on collection. -Visually inspect entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness. Pick up trash and run trash compactor when necessary, and if called for, carry cleaning supplies and/or vacuum up or down stairs to apartment homes, and clean apartment to bring it up to prospect ready standards. -Lease apartments to qualified prospects using product knowledge, closing techniques, professionalism, and poise while building rapport with the customer. -Submit Invoice List and invoices to manager for approval. -Process all paperwork and set up file for move-in.

Requirements

• property management
• driver's license

What You Bring

-Open mail and date stamp invoices daily. -Multi-family property management experience preferred. -Valid driver's license (free from major moving violations) and dependable transportation.

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Benefits

-13 paid holidays plus 3 floating holidays and paid volunteer day -Educational Assistance Program (tuition and certifications) -Associate Apartment Discount -Comprehensive, affordable medical coverage as well as company-paid dental and vision coverage available to all full-time, regular associates -Generous PTO program -Company-paid employee assistance, mental health, and wellness programs -401k with exceptional employer match

About Preferred Apartment Communities

-Primarily invests in and manages high-quality multifamily communities and commercial properties across the U.S. -Successfully built a diverse portfolio focused on long-term value and attractive returns for investors. -Portfolio spans multifamily apartments, shopping centers, and office buildings in key U.S. markets. -Business model revolves around acquiring, owning, and managing real estate with an emphasis on growth and sustainability. -Known for its hands-on approach to property management and high operational standards. -Deep expertise in the residential sector has positioned it as a key player in multifamily housing across major metropolitan areas. -Expanded its reach, securing numerous high-profile investments in both residential and commercial markets.

Sector Specialisms