Technologist II, Client Services

Overview

Provide IT support, hardware/software maintenance, and user services for OTECH employees.

Key Responsibilities

• access control
• user support
• hardware inventory
• network troubleshooting
• device imaging
• ticket management

Tasks

-Maintain access control of CUI/ITAR data. -Provide end-user support for all computer related applications. -Undertake specific projects as instructed by management. -Ensures that regular consistent communication takes place within area of responsibility. -Ensures that important information from management is shared with employees and others as appropriate. -Plan and prioritize tasks to accomplish goals. -Gives and receives constructive feedback. -Ensures that others involved in a project or effort are kept informed about developments and plans. -Maintain accurate hardware inventory. -Help business operations utilize information systems to improve efficiency. -Maintain, analyze, and repair hardware and software systems. -Assist internal IT groups in support of the local IT infrastructure and VoIP services. -Travel to support Oceaneering sites, both domestic and international. -Configure, test and troubleshoot network connectivity for local and remote computers. -Maintain a safe and clean IT working environment. -Manage user account information and permissions. -Support and implement IT policies. -Set up, image, configure and maintain company desktops, laptops and mobile devices including conference room equipment. -Prioritize and respond to IT support tickets within SLA requirements.

Requirements

• a+ certification
• security+
• itil
• bachelor's
• autocad
• solidworks

What You Bring

-Ability to effectively present information and respond to questions from groups of managers, and clients. -Ability to effectively communicate in both oral and written form. -A+ certification. -Security + certification. -Ability to interpret and follow technical procedures and governmental regulations. -Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. -Ability to analyze situations accurately, utilizing a variety of analytical techniques in order to make well informed decisions. -Minimum three (3) years’ experience in maintaining computer hardware/software and working in a customer-oriented service environment. -Ability to use various information technology systems required for successful job performance. -Must be able to obtain Department of Defense security clearance. -HDI Support Center Analyst or ITIL certification. -Ability to create procedural steps and guidelines. -Valid U.S. drivers’ license. -Bachelors’ degree or equivalent combination of education and experience. -Have knowledge of: Computer imaging, Active Directory, Novell, Microsoft Office Suite, O365, Google Apps, videoconferencing equipment and applications, PeopleSoft, Enovia, AutoCAD, SolidWorks. -Must be a US citizen or have Legal Permanent Resident card (green card). -Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

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About Oceaneering

-Evolved into a global subsea engineering pioneer headquartered in Houston. -Publicly traded since its 1969 merger. -Operate the world’s premier fleet of work-class ROVs, handling everything from deepwater intervention to pipeline inspection. -Manufactured Products arm delivers umbilicals, subsea tooling, mobile robots and even animatronics for blockbuster theme-park rides. -Offshore Projects Group tackles complex installations, riserless well interventions and large-scale maintenance offshore. -Integrity & Digital Solutions team provides inspections, data analytics and connectivity tools to optimise subsea assets. -Aerospace & Defense division builds thermal-protection systems, space-suits and space-robotics for NASA and military customers. -Unusual projects include recovering the Confederate submarine Hunley, probing TWA Flight 800 wreckage, and creating park rides like Jurassic Park and Transformers. -Bridge energy, marine, space and robotic sectors with creative engineering solutions.

Sector Specialisms

Security Clearance

-must obtain department of defense security clearance.