Hexagon Smartplant Smart Electrical Support Specialist

Overview

Support, maintain, and customize Hexagon Smart Electrical application for projects.

Key Responsibilities

• software install
• user training
• software integration
• backup management
• uat testing
• server maintenance

Tasks

-Resolve software installation issues. -Train users as needed in supported software use. -Liaise with external vendors including IT developers to investigate unusual problems with software releases/ hardware issues, or to receive assistance with hardware and peripheral malfunctions. -Liaise with Developers, staff Engineering and Chief Designer to define and implement enhancements. -Provide user support for SEL projects and software integration with other applications including but not limited to: SPF, Smart 3D, Smart Instrumentation, Smart P&ID. -Maintain project borders and security identifiers. -Set-up and monitoring application backup, scheduled tasks, batch services, Internal Development and managing user access. -Participate in software certification, User Acceptance Testing, Requests For Change and delivery processes, ensure issues are communicated to developers and software vendors as needed. -Work directly with other areas of IT (e.g. Data Centre, infrastructure services etc.) to investigate, escalate requests and/or to seek advice on technical support issues regarding Applications Development, Data Centre and Infrastructure Services. -Configure, test and put into production SEL for new projects. -Resolve CADD problems related to the software application. -Support and maintain the Engineering Tools development and certification servers.

Requirements

• intel
• windows
• hardware
• software
• college diploma
• 5 years

What You Bring

-Capable of supporting the Engineering applications for which the branch is responsible. -Knowledgeable with the Intel hardware platform and Windows Operating system. -Ability to investigate, assess and resolve issues associated with hardware and software problems. -Good verbal, written, organizational and presentation skills. -Ability to effectively interface with staff, project management team, and internal clients. -Preferred College Diploma specialized in a related technology from an accredited institution and minimum of five years of relevant experience.

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Benefits

-The opportunity to work on various major projects for internal and external clients. -Competitive pay, flexible benefits, an employee share plan, and a defined contribution pension plan. -A wide array of learning and development opportunities.

About Atkinsréalis

-Its tech‑forward Richland Technology Center supports robotics, digital and net‑zero innovation in energy and cleanup. -A nuclear engineering pioneer, it’s the owner’s engineer for U.S. small modular reactor projects and refurbishments. -A trusted tolls and highway consultant, it supports major state DOTs.

Sector Specialisms