General Trades Service Manager

Overview

Provides technical support and manages general trades work orders for customers.

Key Responsibilities

• invoice management
• workorder management
• technical support
• facility repair
• document management
• stakeholder communication

Tasks

Under general supervision of Account Director, provides technical support and expertise to assigned customer. Conducts telephonic and electronic follow up and closing functions for open work orders on assigned accounts in order to meet the contractual obligations of the client. Intent is to ensure work orders are completed on time. This position will primarily involve handling customer communications on general trades-related work orders (with emphasis on plumbing, lighting, doors, and electrical repairs). Communications include but are not limited to keeping customers informed of work being performed at their location, providing updates to customers, and handling escalations. This position is the main point of contact for designated customers. Capabilities to understand and review quotes and provide recommendations for most effective, timely and cost conscious repairs. -Assist customer and service providers with invoicing statuses and issues; escalate when appropriate -Provide accurate reporting on open work orders for supervisor review as requested -Provide technical direction and support to EMCOR Field Organization and subcontractors to ensure timely completion of all general trades-related work orders -Respond to requests for maintenance and repair of facilities with an emphasis on plumbing, doors, and electrical situations affecting the facilities, etc. -Document all work order related correspondence with customers and EFO/service providers to ensure files and work order history are always up to date and complete -Will attend all required staff meetings and complete all required safety training -Perform administrative support to include work order management and scheduling, vendor management, purchase order coordination, reporting, and any other such task assigned by supervisors -Maintain effective communications with employees, management, EFO/contractors, and customers as operations are 24/7.

Requirements

• 5+ years
• associate degree
• bilingual
• ms excel
• problem solving
• communication

What You Bring

-Ability to maintain a courteous, professional demeanor at all times -Minimum of 5 years of experience in general contractor trades maintenance and management or an equivalent combination of education and experience -Capability to travel < 25% to customer headquarters or sites -Professional and friendly demeanor, willing to go above and beyond to accomplish the mission -Ability to think critically and problem solve -Must be punctual, reliable and caring about their work ethic -Ability to work under pressure and make correct decisions with limited input; know when to escalate issues to leadership -Associates Degree or equivalent experience -Bi-lingual English-Spanish preferred -Convey confidence in providing and receiving pertinent information -Advanced proficiency in MS Windows Applications, including MS Excel and Word. Must be able to Type min 50 wpm and have good writing skills -Ability to communicate effectively and efficiently with all functions of the Operations Team and Call Center to carry out objectives of the program

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Benefits

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

About Emcor Facilities Services

-Provides facilities management solutions with a focus on energy efficiency and sustainability. -Enhances operational performance through advanced building systems integration. -Offers specialized services in HVAC, electrical, and mechanical maintenance. -Serves diverse industries including healthcare, government, and commercial sectors. -Supports both large-scale projects and ongoing maintenance needs. -Partners with clients to optimize operations, reduce costs, and improve environmental impact. -Maintains a diverse portfolio across commercial, industrial, and government installations.

Sector Specialisms