Assistant Manager, Digital (Digital Project Management)

Description

• Ensure all aspects of the digital ecosystem adheres to Group IT policies, including data management best practices and Centre for Internet Security (CIS) benchmarks where applicable.
• Collaborate with stakeholders / product owner during the visioning and concept development phase, translate business needs into product requirements.
• Facilitate all internal audits by working closely with vendors and internal teams to support process audits, IT system audits and data audits.
• Apply agile methodologies to deliver key milestones within the stipulated project timeline.
• Coordinate the implementation of VAPT & finalization of reports, plan for resolution timelines and ensure findings and risks are mitigated.
• Continuously monitor product performance, iterating on features and improvements based on user feedback.
• Set clear objectives for product performance, and user engagement.
• Establish, monitor and report on product performance to stakeholders and product owners.
• Work closely with business units to gather, understand, evaluate business requirements for new initiatives, change requests and enhancements.
• Work closely with UX/UI designers to ensure an intuitive and seamless user experience.
• Oversee the entire product lifecycle from ideation to launch, ensuring timely delivery.
• Prioritize product features and functionality based on business impact, customer needs, and resource availability.
• Refine customer’s and merchant’s experience by identifying gaps in each stakeholder’s journey to optimise platform growth and provide seamless merchant on-boarding.
• Conduct regular risk assessments. Proactively identify policy gaps and, working with vendors and internal stakeholders to implement corrective action.
• Collaborate with design and tech teams to define product requirements, features, and specifications.
• Analyse data and customer feedback to refine product features and user experience.
• Provide support for the Singapore retail business unit’s (BU) Frasers Experience digital ecosystem by defining, articulating and balancing the needs of various internal and external stakeholders.
• Effectively influence stakeholders while managing multiple initiatives with varying timelines
• Proactively manage external vendors while effectively collaborating with product owners to implement improvements throughout the digital ecosystem to drive platform performance metrics.
• Conduct market research to identify customer needs, emerging trends, and competitor products.
• Recommend SOPs and tech strategies to ensure member databases are relevant, accurate and securely managed in accordance with PDPA Guidelines.
• Perform the role of IT policy champion by supporting vendor and internal customers’ questions relating to IT policies and compliance.

Requirements

• Experienced in managing contracts, system vendors and service level agreements.
• Has good knowledge of CRM, App and Digital solutions and is able to write technical specifications.
• Bachelor's Degree in any discipline
• Minimum 5 years of related experience
• Apt at aligning internal and external teams while on a common journey
• Ability to champion the design, build, enhancements and maintenance of FRx system features to support the current and future needs of the business.
• Works well within a cross-functional team

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance