Service Account Manager - ITR

Overview

Manage steam/generator customer relationships and drive sales, outages, and margin in Western US.

Key Responsibilities

• nex management
• outage assistant
• opportunity pipeline
• customer interface
• demand forecast
• portfolio p&l

Tasks

-Interface with Product Management, Commercial Operations, Customer Fulfillment Manager (CFM), Parts Fulfillment Leaders, Project Managers and other functional groups as required as part of an integrated Customer Team to grow the GE Power Services Rotating Equipment NAM business with Customers in assigned customer base. -Drive an orders pipeline on complex, multi-offering transactions that may include Parts, Repairs, Outage Services, Performance Upgrades and long-term Service Agreements (SA). -Support the maintenance of accurate and current project and opportunity information in NEX -Drive and be advocate for outage Daily Management -Coordinate with Inventory Management Leaders, Repair Managers, Parts Fulfillment Leaders, and engineering to enhance outage planning process thus expanding outage scopes. -Provide leadership through the formulation and execution of proposal strategies that capitalize on GE's competitive strengths to serve the customer's needs while meeting GE’s business goals. -Develop long term strategic plans by customer to drive penetration and growth -Responsible for driving fulfillment 5 excellence including: EHS, Quality, Schedule, Productivity and Cost at assigned customer sites. -Lead deal strategy development and reviews as necessary with Commercial Operations Team, and other functional groups as required -Oversee transactional (TX), Extra Work, and Job Cost Estimator (JCE) proposals for assigned customers using Outage Assistant software. -Continuously monitor and drive the development of the opportunity pipeline for regional opportunities -Act as the single point of contact to the customer. -Maintain knowledge of market trends, customer strategy / profile / requirements including outage schedules and competitor actions; share internally and use market knowledge to drive sales opportunities with customers. -Negotiate applicable concessions as they arise balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to GE -Provide demand forecasting and pacing support to Sales Operations / Finance. -Maintain on-going customer relationships and ensure customer satisfaction. -Responsible for outage scope planning and execution, including closeout oversight and event parts and repairs planning -Act as the interface with various internal stakeholders such as engineering, finance, sourcing, affiliates, parts, and repairs. -Responsible for establishing work scope, pricing, and driving emergent work for major repair projects -Drive Orders, Sales, Cash and Contribution Margin (CM) growth -Responsible for customer portfolio P&L and growth

Requirements

• steam turbines
• generator
• power generation
• microsoft office
• leadership
• 5+ years

What You Bring

-Smaller customer portfolio allowing individual to support opportunity cost development and support project pre-planning and mobilization throughout the West region portfolio. -Strong interpersonal and leadership skills -Willingness and ability to travel 50% of the time. -Minimum of 5 years of experience in the Power Generation Industry -Customer service and “solution” mindset -Experience establishing credibility and developing relationships with challenging customers -Demonstrated organizational skills -Demonstrated value selling skills -Integrative team working style -Minimum of 5 years of experience working with, and knowledge of GE Steam Turbines and Generator technology products and services. -Knowledge of Steam Turbine and Generator design, operations and maintenance -Experience planning and executing outages. -Strong oral and written communication skills -Strong technical background -Ability to work independently and be a self-starter -Minimum of 5 years of experience in a customer facing role in power generation industry or similar industry -Strong leadership, financial, and commercial skills -Ability to manage and influence in a matrix environment -Familiarity with Contracts and Service Agreements -Business acumen / analytic ability -Ability to effectively interface with all levels of internal and external customers -Demonstrated computer skills, including Microsoft Word, Excel, Outlook and Power Point

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Benefits

-The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

About Ge Vernova

-Traces roots back to Edison and Alstom, merging power, renewable, digital & financial wings. -Headquartered in Cambridge, MA, crafts large-scale gas turbines, SMRs, wind turbines, hydro and grid tech to fuel economies. -On the nuclear front, advancing small modular reactors (like BWRX‑300) in partnership with utilities and supporting semiconductor projects. -Wind prowess spans onshore, offshore and blade making—with key sites like Dogger Bank offshore and blade plants in Spain. -Electrification arm tackles grid stability: HVDC, transformers, storage, conversion, plus GridOS software powering smarter infrastructure. -Weaves finance and consulting through energy-infrastructure investments, funding solar farms to pipelines via GE Energy Financial Services.

Sector Specialisms

Security Clearance

-offer contingent on successful drug screen (as applicable).