Lead Concierge

Overview

Lead Concierge oversees front desk team, handles calls, admin tasks and resident support.

Key Responsibilities

• billing
• mail processing
• compliance
• scheduling
• hr clerical
• security monitoring

Tasks

-Assist the Business Office Manager in administrative tasks as assigned, such as posting ancillary charges for residents, resident interface on billing questions, processing billing statements and additional duties as assigned. -Receives and processes mail for the community -Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures -Maintains and updates log of emergency phone numbers and resident emergency face sheets -Assists the Business Operations Director and Sales Counselor with special projects -Assist credit card users (Executive Director, Sales Director and Life Enrichment Director) with maintaining and posting receipts and charge reconciliation. -Schedules Concierge Team Members to ensure appropriate front desk coverage -Assigns daily task and ensure completion of tasks -Assists Department Managers in HR clerical tasks such as coordinating and scheduling interviews for potential candidates, verifying references, processing pre-hire packets, ordering badges and uniforms, processing CN-9 and additional duties as assigned. -Coordinates maintenance of all office equipment -Participates in and attends all in-service training as scheduled -Ensures appropriate office supplies are on hand -Orders and maintains appropriate office supplies -Answers and screens all incoming calls in a courteous and professional manner -Monitors security alarms, resident emergency call system, and front door security

Requirements

• interpersonal
• physical
• senior experience
• high school
• microsoft office
• computer skills

What You Bring

-Strong interpersonal skills and capable of relating to a variety of people and personalities -An individual in this position will be required to lift or carry weight in up to 25 lbs. The associate must use proper body mechanics. -While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell. -Experience working with the senior population -High school diploma preferred -FSA (Commuter/Parking) -Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications

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Benefits

-Health Insurance: Medical/Rx, Dental, and Vision -Employee Referral Bonus -Employee Assistance Program (EAP) -401(k) Retirement with Company Match -Basic Life & Accidental Death & Dismemberment (AD&D) Insurance -Paid Time Off (PTO) and Holidays -Resident Referral Bonus -Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability -Tuition Reimbursement

About Monarch Communities®

-Designs and operates premium senior living communities across the U.S. East Coast. -Delivers on-time, on-budget development and hands-on ownership of senior residences. -Projects include Independent Living, Assisted Living, and Memory Care communities in CT, MA, NJ, NY, and MD. -Each community features home-like architecture, common areas, and scratch-cooked meals to enhance resident comfort. -Emphasizes wellness-centric design with abundant natural light, shared spaces, and holistic care programs. -Headquartered in New York, the company is expanding via a centralized construction and development team.

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