Front of House Team Member (SPACE)

Overview

Front of House member handling resident interactions, parcels, emergencies, and admin.

Key Responsibilities

• parcel management
• visitor management
• emergency response
• arrears management
• property maintenance
• enquiry handling

Tasks

-First Point of Contact: Serve as the initial point of contact for all residents, contractors, and visitors, delivering a high-calibre customer service experience that reflects our brand values. -Event Support: Collaborate in the planning and execution of resident experience events that contribute to a vibrant community atmosphere, fostering engagement and satisfaction among residents. -Enquiry Management Support: Assist the Senior Sales Manager in handling and responding to incoming enquiries, providing necessary follow-ups to ensure the management of prospective resident interest is efficient and professional. -Property Viewings: Conduct property viewings for prospective residents, delivering a polished and informative presentation of the accommodation, its amenities, and the wider community offering. -Property Maintenance and Hygiene: Support the team in maintaining the property’s cleanliness and hygiene standards, ensuring that all communal and individual spaces are kept to a high standard of presentation. -Emergency Response: Take immediate action in the event of an emergency, including fire alarm activations, ensuring that all safety protocols are followed and that residents are informed and guided accordingly. -Parcel Management: Oversee the receipt and logging of parcels, ensuring accurate documentation, and facilitating the efficient collection of parcels by the correct resident. -Visitor and Contractor Management: Ensure that all visitors and contractors sign in as part of a structured, secure access system, maintaining the safety and integrity of the property. -Arrears Management Support: Assist with arrears management by ensuring timely communication with residents regarding payment deadlines, providing follow-up as necessary to resolve outstanding issues. -Resident Support: Respond promptly and professionally to resident inquiries, providing assistance with issues or requests, and ensuring they receive a seamless, positive experience.

Requirements

• customer service
• proactive
• teamwork
• communication
• crisis management
• organisational

What You Bring

-Experience: Proven experience in a customer-facing role, ideally within student accommodation, property management, or premium hospitality, where attention to detail and exceptional service were paramount. -Proactive and Solution-Oriented: Proactive in addressing issues and finding efficient solutions to meet resident needs and ensure smooth day-to-day operations. -Team Collaboration: Ability to collaborate seamlessly with colleagues across all departments to maintain an efficient, cohesive operation. -Exceptional Communication Skills: Superior verbal and written communication skills, with the ability to engage with a diverse group of residents, contractors, and visitors in a courteous, professional manner. -Crisis Management: Calm under pressure, with the ability to respond swiftly and competently to emergency situations, prioritising safety and security. -Customer-Focused Mindset: A strong dedication to delivering excellence in service, anticipating needs, and responding to any issues with professionalism and courtesy. -Organisational Skills: Strong organisational skills, with the ability to effectively manage parcel logging, visitor logs, and administrative duties.

People Also Searched For

Benefits

-Competitive salary and benefits package. -Opportunities for professional development and career growth through our Scotsman Steps Programme. -Access to the Scotsman Perks Benefits Portal. -The chance to make a positive impact on the student experience in St Andrews. -A friendly and supportive work environment. -Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.

About Scotsman Hospitality

-

Sector Specialisms