Service Coordinator / Dispatcher

Overview

Coordinate and dispatch service activities, manage orders, and ensure customer satisfaction.

Key Responsibilities

• work orders
• parts tracking
• resource scheduling
• service platform
• invoice processing
• customer contact

Tasks

-Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel -Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform -Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center -Schedule resources to support standard service agreements -Act as primary point of contact for service customers to ensure expectations are met -Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work -Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices -Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability

Requirements

• fire alarms
• security systems
• hvac
• building automation
• microsoft office
• associate degree

What You Bring

-Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus -The ability to read and understand customer service contracts -Must be able to demonstrate: -Fire and Security Experience -Must have 2 years' experience of one of the following: -Associate degree -Billing Experience -Organizational and interpersonal skills -Building Automation experience -High school diploma or state-recognized GED -Legally authorized to work in the United States on a continual and permanent basis without company sponsorship -Must be willing to work in the office. -Experience using Microsoft Office and business software systems (e.g., SAP) -Experience dispatching/scheduling field personnel/technicians

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About Siemens

-The company drives progress with solutions in electrification, automation, and digitalization across industries. -With cutting-edge products and services, it leads sustainable innovation for industries like energy, manufacturing, and infrastructure. -Its impressive portfolio includes smart grids, automated factories, advanced healthcare technologies, and solutions for urban mobility. -Siemens’ digital solutions enhance efficiency and sustainability in everything from smart buildings to electric vehicles. -It has contributed to iconic projects, including energy-efficient train systems and automation in key industrial sectors. -Transforming how industries use digital technology to optimize operations and tackle global challenges.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship; candidate must be legally authorized to work in the united states permanently.