Senior Specialist, Over-the-Air & Remote Diagnostics

Overview

Manage OTA updates and vehicle diagnostics across the full vehicle lifecycle.

Key Responsibilities

• ota updates
• diagnostic strategies
• fault simulation
• program validation
• lifecycle management
• cost reduction

Tasks

-Regularly update diagnostic information based on new equipment, functions, regulations, laws, market needs, and workshop feedback. -Monitor diagnostic execution to optimize and reduce diagnostic time and labor costs. -Create and document diagnostic strategies for guided fault finding (GFF). -Implement standardized methods for diagnosing control units and other diagnosable components to ensure consistency and accuracy, enhancing overall service efficiency. -Ensure OTA updates for all vehicle systems, including the drive system, brakes, safety features, infotainment, comfort, etc. -Guarantee effective diagnosis and reparability of vehicles from delivery to the customer until the end of the service period. -The responsibilities of this role require attendance in office with in-person meetings and events regularly. -Manage the validation of diagnostic solutions by simulating faults in the vehicle, ensuring the diagnostic capability of Guided Fault Finding (GFF) programs for integration into the service platform of workshops. -Implement, manage, and oversee the deployment of OTA updates to vehicle software, ensuring smooth and efficient delivery while considering the combined architecture of the JV. -Oversee the entire vehicle lifecycle, ensuring it meets service standards and remains repairable over the designated period through close monitoring and proactive management. -Develop simpler and faster diagnostic solutions that minimize both warranty and customer-paid costs, achieving significant cost savings and improved customer satisfaction. -Verify diagnostic programs received from workshop feedback to ensure correctness in respective software updates, maintaining high standards in diagnostic accuracy and reliability. -Ensure all diagnostic information is current and reflective of the latest technological advancements and regulatory requirements. -Manage and release diagnostic information to meet quality requirements. -Develop and update diagnostic programs to ensure workshops are up-to-date and capable of handling the latest vehicle technologies, maintaining high service standards and efficient vehicle maintenance.

Requirements

• engineering degree
• ota updates
• diagnostics
• fault simulation
• german
• analytical

What You Bring

-Ability to stay current with the latest advancements in automotive technology, regulations, market needs, and customer feedback, and regularly update diagnostic information based on these factors to maintain the relevance and accuracy of diagnostic data in Scout workshops. -Bachelor’s degree in engineering or a related field is preferred. -Extensive experience in OTA updates, automotive diagnostics, and reparability, with a proven track record of managing vehicle diagnostics and in-depth knowledge of the entire vehicle lifecycle. -Travel: Ability to travel 10% of the time, domestically and internationally. Passport required. -Ability to travel 10% of the time, domestically and internationally. -This role will be based out of the Scout Motors location in Columbia, South Carolina; the Scout Motors future corporate headquarters; OR remotely within the United States. This role is not eligible for remote work in New York City. -Experience and understanding of the OTA updates and diagnostic programs of the Volkswagen Group’s Joint Ventures is highly appreciated. -Residing in New York City: This role is not eligible for remote work in New York City. -Strong understanding of diagnostic strategies and fault localization methods. Skilled in creating and documenting diagnostic strategies using standardized methods for control units and diagnosable components, ensuring consistent and accurate fault identification. -Proficiency in German is a plus. -Analytical skills to monitor and optimize diagnostic execution, with the ability to develop and implement simpler and faster diagnostic solutions. -Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time. -Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. -Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. -Experience in managing the validation of diagnostic solutions through fault simulation is essential. Experience in diagnosis development and validation is mandatory for this position. -Valid driver's license required.

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Benefits

-Generous Paid Time Off including: -Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave -40 hours of unplanned PTO and 14 company or floating holidays, annually -401(k) program with: -20 days planned PTO, as accrued -Medical, dental, vision and income protection plans -Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders -Competitive insurance including:

About Scout Motors Inc.

-A $2 billion, 1,100-acre factory is being built in Blythewood, SC, targeting 200,000 vehicles/year by 2027. -Scout debuted concept models – the Traveler SUV and Terra pickup – in October 2024, with production slated for late 2027. -To address range concerns, plans include both full-electric and extended-range versions offering up to 500 mi. -It bypasses traditional dealers, using direct digital sales and branded ‘Scout Studios’ and workshops. -An R&D center opened in Novi, Michigan in 2024, followed by offices in Tysons, VA and Columbia, SC, cementing U.S. roots. -Its first SC plant will support up to 100 retail outlets nationwide. -Scout combines nostalgic, rugged styling—real buttons and retro cues—with modern EV tech and zonal architecture.

Sector Specialisms