Desktop Support Technician

Overview

Desktop support for device provisioning, software deployment, and cloud integration.

Key Responsibilities

• azure ad
• github
• salesforce
• intune deployment
• zpa policies
• support requests

Tasks

-This role supports enterprise-wide initiatives and will work closely with the System Administrator to troubleshoot issues, manage hardware/software rollouts, and provision access across platforms such as Azure AD, GitHub, Salesforce, and Microsoft 365. -Maintain system setup and support documentation -Provision and manage accounts across Azure AD, GitHub, Salesforce -Assist with Android and cross-device enrollment -Troubleshoot Windows 11 auto-enrollment and security features -Configure Zscaler Private Access (ZPA) policies and groups -Support hardware replacement and device setup -Package and deploy software via Microsoft Intune -Respond to Tier 1/2 technical support requests -Migrate users from Avaya to Microsoft Teams Phones

Requirements

• github
• microsoft 365
• intune
• azure ad
• windows 11
• sccm

What You Bring

-Familiarity with GitHub and Salesforce -Familiarity with Microsoft 365 account management -Proficient with Intune AND Azure AD -MS Office 365, Teams, Outlook (user profile setup, end-user trouble ticket resolution) experience -Public-sector or multi-project environment experience is a plus -Windows 11 OS configuration and troubleshooting skills -Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. -Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor -3 years of IT support or endpoint administration experience -Experience with ZPA or similar Zero Trust access tools -Knowledge of SCCM for computer imaging (for device configuration) AND trouble ticket resolution and workflows -Dell/HP PC hardware configuration and troubleshooting skills

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About Cai

-Applies expertise in IT services and consulting to modernize legacy systems and secure infrastructure. -Portfolio includes application development, managed services, AI-driven data analytics, and cybersecurity. -Typically handles public-sector digital transformation and commercial IT modernization efforts. -Recognized as a top employer and leader in application modernization services.

Sector Specialisms