Technical Specialist

Overview

Technical expert providing guidance, sales, and client relationship for CSA services

Key Responsibilities

• standards research
• territory analysis
• pricing proposals
• technical sales
• client management
• trade shows

Tasks

-Provides periodic written reports on calls, customer contact, proposals, quotes, expenses, travel and tradeshow activities, as well as oral presentation as required -Actively seeks value added opportunities that increases customer interest and promotes the use of new services for CSA Group -Becomes fully knowledgeable in all national / international standards through research of standards, documentation, bulletins and technical articles and participates in Standards development work -Executes defined market strategies and business initiatives, as assigned -Responds promptly to all technical sales inquiries and visits with clients as necessary -Evaluates industry reports, territory databases, external competitive information and develops territory analysis or provides input to others for presentation and reporting to manager -Relates necessary information to operations to maintain customer satisfaction -In collaboration with the New Account Managers, contacts inactive and former CSA Group customers to attempt to regain work -Maintains positive contacts within organization to exchange, explain and interpret information or ideas and follow up on clients’ requests -Communicates with appropriate Operations staff as required during the sales process -Represents CSA Group at assigned trade shows, exhibits, conferences and client presentations -Manages the relationship with clients by determining client needs and expectations -Explains the different product certification programs available to clients and the requirements for control of production -Participates in CSA Group Technical Networks as required and may support international standards development -Provides technical direction and mentoring within assigned product group and staff -Prepares written pricing proposals for services for clients, working with the Commercial team and as required with the technical operations staff -Prioritizes work assignments and follow up responses to clients inquires and proposals in coordination with the Commercial team -Participates in associations and outside organizations deemed appropriate by the Commercial Senior Manager -In partnership with the New Account Managers, establishes and maintains account relationships, emphasizing the expanded use of CSA Group services -Works cooperatively with others, as the lead or the support person in calls, trade shows, and presentations -Identifies and communicates business opportunities and competitive trends

Requirements

• engineering degree
• technical diploma
• problem solving
• project management
• computer skills
• independent sales

What You Bring

-Computer proficiency (word processing); keyboarding -Sales or Marketing experience preferred -Ability to cope with unpredictable schedule, regular work interruptions, multiple deadlines and targeted goals -Bachelor's Degree in Engineering or equivalent experience, with six or more years of experience in specific commercial unit’s industry; or a three years College Diploma in a relevant technological discipline, with 8-10 years of work experience in similar industry -Excellent listening and retention skills -Ability to work independently -Responsive and pleasant when dealing with external and internal customers, peers and co-workers -Shares knowledge with other staff and CSA Group as a whole through written or verbal communication and training events -Problem resolution skills, to deliver high quality and timely services -Strong problem-solving ability; detail oriented -High level of communication skills (verbal and written) -Knowledge of CSA Group programs and services -High level of initiative to meet or exceed targeted goals with minimal supervision -Strong organization, creativity and project management skills to plan for projects, events and conferences -Knowledge of CSA Group, UL and IEC standards; variety of test procedures -Public speaking - oral and written proposal and presentations -Is able to explain test rationale and outcomes to customers -Mentoring skills -Initiate and ability to develop new customer contacts -Independent sales generation and/or customer account management (telemarketing, marketing, sales)

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Benefits

-Flexible in schedule and time management

About Csa Group

-Through its non-profit standards arm and commercial testing, inspection, and certification subsidiaries, it generates revenue while advancing technical standards. -Typical projects include certifying household products, industrial equipment, energy systems, and medical devices to rigorous safety and performance standards. -Sector specialisms span quality codes & standards, testing & certification, energy efficiency, cybersecurity, industrial and hazardous locations, medical and laboratory equipment, and building products. -Notably accredited by the Standards Council of Canada, its iconic registered mark signals independent validation of safety and compliance. -An unusual fact: its testing arm funds its standards mission, enabling a self-sustaining model blending commercial and public good.

Sector Specialisms