Manager-Service

Overview

Lead regional service operations, manage team, sales, and customer satisfaction.

Key Responsibilities

• neb conversions
• maintenance planning
• emergency service
• sales monitoring
• budget control
• customer satisfaction

Tasks

-Proactive process to ensure zero NEB conversions are lost -Participation at the Meetings of the Service Management at national level -Service Supervisors / fitters and subcontractors wear the personal protective equipment. -Handover from Installation to Maintenance runs orderly. -Dealing with complaints as well as a continuous supervision of the customer satisfaction -Coaching the technical-oriented Supervisors of today, to be customer-, service- and result-oriented Line Managers -Responsible for high level of customer satisfaction in the region -Responsibility and monitoring of the sales results including a continuous analysis and coordination of the sales and return target in order to secure the portfolio (unit and value) -Developing actions on the basis of provided market analysis. Creating the business plan including budget planning and budget control for the individual Service Supervisors and possibly for the various product groups, in order to allow a short-, intermediate- and long-term control of the regional Service Sector. -Responsible for sales in the Service Sector of the region -Service Supervisors allocate the fitters on the basis of precise maintenance planning and routing. -Securing NEB conversions -Securing and extending the existing maintenance portfolio, pricing and profitability of the KONE customers -Service Supervisors accurately organise the emergency service including the emergency service areas. -Ensuring Renegotiations -Responsible for developing the personnel ensuring their motivation, continuous development and achievement against regional targets

Requirements

• proactive
• customer care

What You Bring

-Proactive customer care of the existing customers

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Benefits

-Total reward elements that engage and motivate our employees and help us make KONE a great place to work -Comprehensive learning and development programs covering a wide range of professional skills -Career progression opportunities within a global organisation

About Kone

-Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators. -Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable. -Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System. -A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability. -Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes. -Committed to technological advancements, including smart building solutions and predictive maintenance.

Sector Specialisms