Local Process Expert

Overview

Implement tool service processes, supervise warehouse staff, and lead continuous improvement.

Key Responsibilities

• equipment maintenance
• process oversight
• tool distribution
• continuous improvement
• team supervision
• training delivery

Tasks

-Coordinates the routine maintenance and calibration of Tool Service Center equipment. -Oversees all Tool Service Centers related processes (with exception of repair processes). -Oversee all support team (TSC warehouse workers, coordinator, operational support specialist) activities including receiving customer tool repairs, sorting/distributing tools to various work groups, shipping completed repairs, receiving fleet tools for collection along with Tool On Demand (TOD)/Premium Tool Pool (PTP) tools, and recycling process. -Maintain a continuous improvement mindset and make recommendations to management regarding process improvements, including technologies that may apply to the support processes within the Tool Service Center. -Indirect supervision of four (4) to six (6) warehouse workers, TSC coordinators, operational support specialist. -Responsible for training of support team personnel on receiving, shipping processes. -Collaboration with regional team on process and project implementations. -Facilitate open communication between other Tool Service Center operations in order to achieve outstanding results and share best practices. -Work closely with Team Leads and Tool Service Center Manager to identify workload trends and daily priorities,

Requirements

• sap
• ms office
• high school
• 3 years
• team leadership
• detail‑oriented

What You Bring

-Demonstrated ability to lead and motivate a team-oriented workforce, preferred. -Maintain SAP processes in compliance with Internal Control Systems (ICS), must be proficient in SAP systems. -High School/GED required. -A minimum of three (3) years of operational experience in a tool service operation/spare parts warehouse, required or technical degree, required. -Must be detail-oriented and well-organized. -Proven experience managing personnel and expenses to meet operational objectives. -Unsurpassed focus to satisfy every internal and external customer on a daily basis. -Strong knowledge of PC and software applications (MS Office, SAP). -Demonstrated ability to lead and motivate a team-oriented workforce. -Ability to recommend, introduce, and/or implement new technologies to improve the efficiencies and economics of the spare parts warehouse processes.

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About Hilti North America

-is a leading provider of innovative products, services, and solutions for construction professionals. -portfolio includes power tools, fastening systems, and construction software designed to increase productivity on job sites. -solutions span diverse sectors, with a strong presence in industrial, commercial, residential, and infrastructure projects. -focuses on quality, providing equipment and services for everything from building foundations to complex commercial infrastructure. -offers cutting-edge technology and a commitment to delivering long-lasting, reliable solutions to its customers. -provides consulting services, project management support, and training for construction professionals. -projects often involve large-scale builds such as skyscrapers, bridges, and commercial complexes. -remains at the forefront of the construction industry, constantly evolving its offerings to meet the demands of modern building and infrastructure challenges.

Sector Specialisms