1st Line IT Assistant [Maternity Cover] (JPC-71)

Overview

Provides first‑line IT support, user management, device configuration, and system admin assistance.

Key Responsibilities

• account management
• system upgrades
• patch management
• device deployment
• server monitoring
• backup recovery

Tasks

-Create, configure, and manage user accounts, mailboxes, and permissions in Active Directory and Microsoft 365. -Contribute to system upgrades, roll-outs, and IT projects while following security best practices. -Perform onboarding tasks including account setup, hardware allocation, and IT orientation. -Act as first point of contact for IT support via phone, email, and ticketing system. -Install and update applications, security patches, and endpoint protection. -Configure, deploy, and image laptops, desktops, and mobile devices for office users. -Assist the IT Manager with monitoring and maintaining servers, networks, and security tools. -Support backup, recovery, and data protection procedures. -Manage off-boarding: disable accounts, recover assets, and archive data. -Maintain accurate documentation of incidents, resolutions, and common fixes. -Maintain group policies, security groups, and access control to meet IT policy requirements. -Diagnose and resolve hardware, software, and network issues promptly. -Maintain accurate hardware inventory and asset records.

Requirements

• troubleshooting
• customer service
• it security
• ticketing
• cloud systems
• active directory

What You Bring

-Excellent troubleshooting, communication, and customer-service skills. -Familiarity with IT security practices including MFA, endpoint protection, and encryption. -Experience with IT asset management tools and ticketing systems. -Comfortable supporting both on-premises and cloud-based systems. -Practical understanding of basic networking: LAN, Wi‑Fi, VPN, and firewall fundamentals. -Previous experience in an IT support or helpdesk role. -Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory.

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Benefits

Salary: £30-36,000 per annum Ideal Candidate Profile -Competitive salary. -Private medical insurance. -28 days holiday including bank holidays. -Discretionary bonus incentive. -3–4 days office closure over the Christmas period. -Pension contributions. -1 day off for your birthday.

About Construction Professionals Recruitment

-Bridges talent and opportunity in professional construction by connecting candidates with employers through strategic regional networks in the Midlands, South East, London, and the South West. -Places roles ranging from graduate-level building surveyors and design managers to director-level quantity surveyors, project managers, cost consultants, and employer’s agents. -Manages projects across architectural, built environment, social housing, and consultancy assignments, aligning professionals with diverse construction mandates. -Combines HR expertise and sector-specific knowledge to provide niche recruitment services, despite being a boutique firm. -Offers personalized candidate support, including CV advice and interview preparation, to ensure quality placements and long-term professional matches.

Sector Specialisms