Analyst - Customer Billing

Overview

Accurately bill customers, resolve billing issues, and support billing performance metrics.

Key Responsibilities

• billing setup
• exception resolution
• mimo corrections
• bill review
• price testing
• customer communication

Tasks

-Setup or remove customers from Summary (collective) billing, assist with all inquiries on summary billed accounts. -Responsible for resolution of billing exceptions including but not limited to billing and invoicing errors and outsorts, meter reading errors/implausibles, out of balance completing cases on time to prevent billing delays and completion of all work in support of achieving Billing SQI’s and Customer Service KPI’s. -Other tasks as assigned including but not limited to MIMO corrections, Billing FUA’s, posting reads, report review/reconciliations, Green Power, NEB emails. -Monthly bill review as assigned and participate in price change testing as needed. -Effectively communicates with Billing Team, Customer Service and other business areas on billing and customer inquiries.

Requirements

• associate's degree
• electric rates
• net energy
• problem solving
• customer centric
• excel

What You Bring

-Excellent oral and written communications skills -Net Energy billing tasks including but not limited to setups and removals, bank transfers and various other NEB tasks as assigned. -Customer Centric (internal and/or External) -Associate’s degree with 3 years of relevant experience preferred. -Strong knowledge of electric rate structure -Excellent problem solving and analytical skills. -Proficiency in Excel, Word

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About Avangrid

-Born in 2015 from a merger with UIL Holdings, creating a national powerhouse from regional utilities. -Headquartered in Orange, Connecticut, with operations in 24 U.S. states. -Its utilities arm manages eight electric and natural gas systems. -Projects include onshore wind, solar, biomass, thermal plants, and grid upgrades. -Fully acquired by Iberdrola in late 2024, enhancing investment potential. -Key ventures include the nation's largest offshore wind project and the Maine Power upgrade. -Combines local legacy with large-scale clean energy ambition.

Sector Specialisms