Contact Centre Advisor

Overview

Handle customer inquiries on housing, repairs and complaints via phone, email and chat.

Key Responsibilities

• customer service
• inbound calls
• outbound calls
• telephony
• email support
• multi-channel

Tasks

In our dynamic Contact Centre, you’ll be the first point of contact for our customers, facing demanding and challenging calls with confidence. You’ll tackle a variety of customer inquiries, including housing and tenancy management, repairs, and complaints, providing outstanding inbound and outbound service through traditional telephony, email systems, and innovative multi-channel platforms.

Requirements

• uk eligible
• no visa
• england
• wales

What You Bring

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

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Benefits

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. Salary: £27,333 - £31,578 per annum Training: Please note that successful applicants will be required to undertake an 8-week training programme, which will take place at our office in Maidstone. The start date will be January 2026. You’ll be required to attend on a full-time basis, Monday to Friday, with no annual leave during this time. Location: You’ll be based at our Maidstone office. You’ll work full-time from the office for the first 8 weeks, whilst in training and academy. We know that flexibility matters. This role offers a hybrid working model in line with business needs. We’ll provide the tools and support you need to succeed wherever you're working. -Comprehensive training and ongoing support. -Career progression opportunities. -Friendly, inclusive, and supportive team environment. -25 days holiday, increasing over time, generous pension scheme, annual company bonus scheme, wellbeing day, and life event leave.

About Clarion Housing Group

-Today stands as the UK’s largest housing association, serving around 360,000 residents across more than 170 local authorities. -Its development arm, Latimer, delivers over 1,500 new homes a year, with two-thirds aimed at affordable tenures. -Surplus funds are channelled back into maintenance and community initiatives. -In 2023-24 alone, £418 million was invested in improving existing homes while its charitable arm supported thousands with employment and financial resilience programs. -The nearly 4,000-strong team partners with hundreds of employers annually to embed social value and regenerate neighbourhoods. -Unusual for a housing association, issues sustainability bonds and holds a top G1/V2 regulatory rating for financial health and governance.

Sector Specialisms

Interview Process

-initial quick chat with the hiring panel if shortlisted. -if successful, invitation to a face‑to‑face interview at the maidstone office (w/c 1 dec 2025).

Visa Sponsorship

-candidates must already be eligible to work in the uk. -clarion housing group does not provide visa sponsorship.