Operations Coordinator
Places For People
UK social enterprise creating, managing and regenerating communities through homes, leisure facilities and infrastructure.
Coordinate surveying tasks, manage appointments, admin support, and customer service.
1 months ago ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Leeds, England, United Kingdom
Office Full-Time
Company Size
11,600 Employees
Service Specialisms
Property Development
Design
Construction Services
Project Management
Consulting
Engineering
Technical Services
Sector Specialisms
Residential
Commercial
Industrial
Mental Health Services
Substance Use Disorder Services
Supportive Housing
Care Coordination
Home Care Services
Role
Description
Requirements
microsoft office
case management
scheduling
administrative
customer communication
leeds based
- Experience having difficult conversations with customers.
- Confident user of Microsoft Office applications (Outlook, Word, Excel, Teams) and other business systems, such as scheduling and case management systems.
- Strong administrative skills with a proven ability to produce accurate documentation, maintain records, and support reporting and data entry tasks.
- Must reside within a reasonable commuting distance to our Leeds office to be eligible for this role.
Benefits
- Pension with matched contributions
- Extra perks including huge discounts and offers from shops, cinemas and much more.
- 35 days Holiday per year (including bank holidays) with the option to buy and sell holidays.
- Excellent sick pay
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
- pre-employment checks include disclosure and barring service (dbs) checks where applicable.
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Company
Overview
1965
Year Established
The organization originated as the North British Housing Association in 1965.
245,000 Homes
Properties Managed
They manage or own over 245,000 properties across the UK.
£850m Turnover
Annual Revenue
Achieved nearly £850 million in turnover in 2022.
100+ Venues
Leisure Facilities
Operates over 100 leisure venues across the UK.
- Evolved into a powerhouse of placemaking.
- Built momentum across the UK by owning or managing properties and running leisure venues.
- Fuelled by bond-raising and partnerships, including a 2024 SDR merger.
- Handle regeneration, development, care, and investment.
- Reinvest earnings into communities.
- Signature projects include affordable housing, shared-ownership schemes, and town-center regeneration.
- Multi-brand structure spans over 20 subsidiaries, enabling holistic delivery from homes to leisure.
- Pledged pipelines of tens of thousands of new homes and tap institutional funding to scale regeneration.
- Unusually, they are a social enterprise that issues corporate bonds and provides mortgages and leisure services.
- Couple commercial muscle with community-first storytelling: regenerating places by layering homes, leisure, infrastructure, and support.
Culture + Values
- Do The Right Thing. Always.
- Fired Up, Ready To Grow.
- One Community.
- Be Respectful, Earn Respect.
- Enjoy Work.
Environment + Sustainability
£400M Bonds
Sustainability Funding
Issued £400 million in seven-year sustainability bonds to fund green and social projects.
245,000 Homes
Managed Properties
Manages over 245,000 homes across the portfolio.
£219M Investment
Repairs & Improvements
Invested £219 million in repairs and improvements to enhance property standards.
£334M Value
Social Impact
Generates £334 million in social value through sustainability initiatives.
- Environmental Sustainability Strategy aimed at a net zero carbon future
- Committed to Net Zero via Zero Carbon Homes Standard in new-build developments
- Part of Future Homes Consortium & Future Homes Hub to reduce carbon in new homes
- Piloting retrofit of 1,000 social homes to decarbonise housing stock
- Leading consortium installing heat pumps, solar panels, and double glazing to retrofit homes by Winter 2028
- Energy-efficient homes rated A–C, emitting circa 1.3 tCO₂/yr vs 3.5 tCO₂ for older homes
Inclusion & Diversity
- Inclusive workforce: ‘everyone is welcome, everyone is important, everyone is supported, and everyone can thrive’
- Open‑door policy enabling regular, honest catch‑ups with CEO and senior leaders
- Transparent promotion process supported by internal learning platform (Places Academy)
- Diversity & Inclusion programmes feature in employee benefits offering
- Gender‑related stats not explicitly published
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