Collections Specialist- must live within 30 miles of Cleveland OH!!!!

Overview

Manage delinquent accounts, contact customers, process payments, and resolve billing issues.

Key Responsibilities

• payment processing
• bad debt
• account monitoring
• customer research
• system tasks
• payment reconciliation

Tasks

-Processes payments from delinquent customers and negotiate payment arrangements and/or settlements when necessary. -Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority. -Monitors the status of delinquent accounts, via the collector dashboard, taking care to see high priority tasks to completion. -Responds timely to requests and questions from other Departments including Sales, Customer Service, Billing and Controllership. -Researches customer inquiries related to billing concerns and misapplied payments, escalating more complex matters through the appropriate channels. -Completes system assigned tasks within the designated timeframes. -Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables. -Reconciles and applies customer payments posted on account. -Following standard operating procedures, contacts customers via phone, fax, email or standard letter to bring accounts to a current status. -Accurately and concisely documents actions taken on assigned accounts with the system application.

Requirements

• high school
• collections
• problem solving
• 2+ years

What You Bring

-High School diploma or GED -A thorough knowledge and understanding of collections transactions and processes. -Understands issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency. -2 years of collections or relevant experience required.

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Benefits

-Employee Stock Purchase Plan (ESPP). -Employee and Family Assistance Program (EAP). -Comprehensive medical benefits coverage, dental plans and vision coverage. -Health care and dependent care spending accounts. -401(k) plan with a generous company match. -Short- and long-term disability. -Employee discount programs. -Life insurance and accidental death & dismemberment insurance. -Great Place to Work

About Republic Services

-It operates collection, transfer, recycling centers, landfills and energy‑from‑waste facilities across the U.S. -Typical projects include curbside residential pickup, commercial/industrial waste hauling, recycling operations and landfill gas‑to‑energy plants. -Specialisms span residential and commercial collection, industrial waste services, recycling processing, hazardous waste treatment, and renewable energy generation.

Sector Specialisms