Customer Success Engineer - USA

Overview

Technical advisor helping enterprise utilities maximize value of Neara's digital twin platform.

Key Responsibilities

• technical guidance
• report config
• data integration
• training delivery
• framework development
• technical advisory

Tasks

-Partner with customers to deeply understand their business goals and provide tailored technical guidance to maximize the value and capabilities of the Neara platform -Identify emerging client needs and strategic opportunities, and share insights with sales teams to inform account growth and planning -Lead configuration of customer reports and integration of datasets to ensure alignment with customer priorities -Design and deliver focused training sessions and workshops aligned with each customer’s goals and workflows -Collaborate with Deployment and Customer Success teams to drive growth, streamline processes, and develop scalable technical frameworks -Serve as a trusted technical advisor, helping customers evolve their use cases and apply best practices to maximize long-term value

Requirements

• programming
• data integration
• saas
• engineering degree
• client management
• problem solving

What You Bring

-Skilled in programming, data integration, and utilizing tools like macros and various software languages to create tailored solutions -An engineering degree is a plus, but not essential -A proactive problem-solver who thrives on finding creative solutions and empowers others to overcome challenges -Experience with account strategy and client management within a consulting firm -Familiar with utility design systems or physics, with an ability to leverage this knowledge to influence project outcomes -Strong technical understanding of SaaS platforms and deployments -Strong communication skills, you can explain complex topics clearly

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Benefits

-Rare opportunity to work on cutting-edge platform-led products and shape their evolution. -Excellent PTO, Healthcare and 401K program -Competitive compensation package, including equity -Significant opportunity for career development and acceleration -Flexible hours and working arrangements

About Neara

-Founded as a startup in 2016, aiming to transform utility network planning and protection. -Cloud-based platform generates 3D models from utility data, enabling simulations of weather events, load growth, and maintenance scenarios. -Provides storm-resilience planning, wildfire mitigation, flood response, and grid optimization for major utilities. -Expanding into telecoms and public transport with proven utility expertise.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship is offered; candidates must have current unrestricted us work authorization.