Customer Care Coordinator

Overview

Coordinate customer care for 500 residential units, manage defects and resident queries.

Key Responsibilities

• defect management
• contractor scheduling
• customer care
• report coordination
• service standards
• resident communication

Tasks

-Raising defects and scheduling contractors efficiently -Managing customer care for a portfolio of 500 residential units -Processing and coordinating defect reports (currently 200-250 emails per week) -Working effectively under pressure to meet service standards -Providing excellent customer service and maintaining strong communication with residents

Requirements

• coins
• it
• communication
• customer care
• organisational
• house building

What You Bring

-Proven experience in a customer care role -Excellent communication skills, both written and verbal -Ability to manage high volumes of enquiries and work well under pressure -Strong organisational and administrative skills -Knowledge of COINS software -Previous experience within the house building sector -IT proficiency

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Benefits

-Supportive team environment with comprehensive handover period -Hybrid working with 1 day working from home per week -Competitive salary of £31,000 -Stable role within an established organisation

About Deverellsmith

-From its London roots, it has grown into a global force, extending its reach across the UK, Europe, the US and the Middle East. -The company expanded its offering with the acquisition of flexible working platform Daisy Chain, integrating technology into recruitment. -It operates both its core recruitment arm and Hintel—an outsourced talent consultancy focused on the property sector. -Known for high‑profile placements, it works with small agencies up to major developers, estate agents, lenders and operators. -Specialisms range across residential, commercial, development, investment, land & planning, debt & equity, mortgages and more. -It delivers data‑driven recruitment strategies, including salary guides and market reports, tailored to Build‑to‑Rent and other sectors. -Growth highlights include launching a national UK estate agency service and opening a Middle East office under the Hintel brand.

Sector Specialisms