Administrator

Overview

Manage maintenance scheduling and client liaison for the Babcock Bovington site.

Key Responsibilities

• cafm reporting
• kpi reporting
• ppm coordination
• quote development
• client liaison
• invoicing

Tasks

-Act as the first point of contact for the client to discuss maintenance issues. -Support contract support teams with invoicing, and debt management. -Build strong internal and external relationships. -Supporting quotation development in collaboration with contractors, engineers and commercial teams, in accordance with client frameworks and internal processes. -Using the inhouse system you will schedule and liaise with the appropriate engineer / contractor to ensure completion of all reported issues efficiently. -Protect the companys reputation by ensuring the company is always portrayed in a good light and carrying out any other reasonable duties deemed necessary to ensure the business can fulfil its moral and legal duties and obligations. -Attend regular client meetings, maintaining clear and proactive communication. -Run Daily reports on CAFM system. -Maintain all operational and contractual documentation including logbooks, service records, site reports, and compliance logs. -Engage with coordinate contractors to deliver PPM, remedial, reactive and quoted works. -Support operational transitions or changes. -Prepare monthly service, KPI and performance reports based on engineering activity to support client reviews

Requirements

• slas
• kpis
• microsoft office
• problem solving
• communication
• compliance

What You Bring

-A bonus would be if you have experience working for a service provider with an understanding of SLAs, KPIs, compliance, quote turnaround etc. (not a dealbreaker if you dont). -When scheduling works you will be contractual aware of certain KPIs, SLAs etc. Linaker need to adhere too. -Demonstrated ability to work collaboratively alongside client response, compliance, and scheduling teams, supporting escalation management and operational problem-solving. -A background / understanding of general engineering practices (a nice to have but not essential). -Excellent communication skills with the ability to build and maintain strong relationships internally across teams and externally with clients and end users. -A natural problem solver, who thrives under pressure. Can stay cool and calm in the face of adversity and can demonstrate empathy when overcoming challenges. -Previous experience of working to deadlines and multitask. -Proficient in Microsoft Office suite and confident in working with data, reporting tools, and operational dashboards. -Exceptional customer interaction skills, quick thinking and an enthusiastic person who is a confident communicator.

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About Linaker

-With a focus on both public and private sector clients, offers tailored services to meet diverse operational needs. -Specializes in maintaining and managing facilities, from office buildings to large industrial sites. -Expertise spans various sectors, including residential, commercial, industrial, and government properties. -Prides itself on delivering cost-effective solutions while maintaining the highest standards of service. -Proven track record of successfully managing large-scale, complex projects across multiple industries. -Clients range from small businesses to major global corporations, with a strong emphasis on long-term partnerships.

Sector Specialisms