Service Delivery Manager

Overview

Lead internal help desk, plan, schedule, and invoice field service for 60 engineers

Key Responsibilities

• fsm management
• help desk
• reporting
• performance monitoring
• data insights
• compliance

Tasks

Join a thriving, people-focused organization as our Service Operations Manager — leading the internal help desk that powers a high-performing team of 60 field engineers. You’ll oversee the planning, scheduling, and invoicing of field operations through a cutting-edge, cloud-based Field Service Management (FSM) system — ensuring our customers receive world-class service. To manage and continuously improve the internal service operations team responsible for supporting, planning, scheduling, and invoicing all field engineer work. The role ensures operational excellence, data-led decision making, and an exceptional employee and customer experience. You’ll use data insights and exception reporting to drive efficiency, motivate your team, and deliver results that matter. -Monitor team and individual performance using KPIs, dashboards, and reports. -Foster a culture aligned with company values — collaboration, development, and belonging. -Manage planning, scheduling, and invoicing through the company’s cloud-based FSM system. -Produce management reports highlighting performance, challenges, and opportunities. -Communicate effectively across departments to ensure seamless service delivery. -Lead the daily operation of the internal help desk supporting 60 engineers. -Drive continuous improvement through analysis of trends and exception reporting. -Develop and coach team members to achieve personal and business goals. -Ensure compliance with service SLAs, process standards, and data accuracy.

Requirements

• microsoft 365
• power bi
• erp
• field service
• team leadership
• problem solving

What You Bring

Formal HR Job Description -Analytical thinking and data literacy -Advanced Microsoft 365 Office (Excel, Teams, Power BI preferred). -Strong working knowledge of field service management or ERP systems. -Experience leading and developing teams in a fast-paced, customer-centric environment. -Confidence with Microsoft 365 and data-driven decision-making. -Strong leadership, people management, and communication skills. -Proven experience managing field service operations and teams. -Adaptability and problem-solving -Minimum 5 years’ experience in a service operations or scheduling environment.

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Benefits

Salary Range: £55,000 Basic + Bens + Bonus -Competitive salary + bonus -Career development and leadership training -Supportive, inclusive, and forward-thinking environment

About Alpine Fire Engineers Ltd

-Evolved into a trusted partner in mechanical fire suppression. -Their expertise spans design, estimating, project management, commissioning and 24/7 maintenance. -They’ve tackled complex projects across sectors including logistics, aerospace, automotive and pharmaceuticals. -Systems range from wet/dry pipe and deluge to foam, gas and water-mist—tailored to high‑hazard environments. -Notable assignments include Eurofighter hangars, massive DCs for H&M and DHL, plus ALDI and L’Oréal distribution centres. -They’ve integrated DAS Fire and appointed a new Group CEO in 2025 to drive strategic growth. -Their standout Alpine Campaign aims to reduce water waste during weekly system tests. -Financed by private equity since their MBO, they continue scaling through acquisitions and organic growth.

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