Resident Services Coordinator

Overview

Provide high‑quality resident services and support, including events, amenities, and concierge tasks.

Key Responsibilities

• amenity coordination
• event planning
• marketing communication
• access control
• leasing support
• vendor partnerships

Tasks

-Coordinate amenity reservations, which could include areas like party rooms, the business center, and guest suites. -Plan and organize resident events to help maintain or increase resident retention. -Coordinate with the Marketing department to utilize community/resident communication instruments such as social media platforms and on-site message boards/newsletters. -Arrange and assist residents with services such as dry-cleaning, cleaning services, delivering floral arrangements and packages. -Assist with control and security of building key system, including providing residents, co-workers, and vendors with key access. -Provide information and recommendations for residents about dining and transportation. -Show and lease apartments as needed and assist office staff with tasks such as move-out/move-in scheduling, inspections, and key/access control. -Stay up to date with community and city events and ongoing activities to provide current information to residents. -Greet and assist residents, vendors, and prospective clients. -Assist residents who are out of town by feeding pets, watering plants, and picking up mail/newspapers. -Keep Property Manager aware of all issues on or near the property. -Establish and foster partnerships with local businesses to offer discounts and recommendations to enhance resident experience and satisfaction.

Requirements

• english fluency
• problem solving
• customer service
• schedule flexibility
• high school
• hospitality experience

What You Bring

-Fluent in English and skilled in oral and written communication -Real estate licenses must not be active while working in this role -Ability to use tact, diplomacy, and a clear, courteous manner when dealing with co-workers and the public -Decision-making, problem-solving, and time-management skills -Communication skills with an outstanding customer service approach -Candidates must be willing to have some flexibility in their schedule, as various events and activities may require evening or weekend hours -Candidate must have a general knowledge of either the Property Management or Real Estate industry -Ability to handle multiple projects or tasks simultaneously with self-direction -Some higher education or vocational training specializing in marketing or hospitality industry is desired -High school diploma or GED required -Previous customer service, concierge, or hospitality experience is preferred

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About Bigos Management, Inc.

-Founded with a vision to deliver exceptional project management services, Bigos Management, Inc. has been at the forefront of real estate and construction management. -The company specializes in overseeing complex residential and commercial projects, ensuring timely completion and cost efficiency. -With a rich history of successful projects, Bigos has built a reputation for its commitment to quality, detail, and client satisfaction. -Their diverse portfolio includes high-end residential developments, office buildings, and large-scale mixed-use projects. -Bigos is known for its ability to manage large teams, coordinate multifaceted operations, and navigate complex logistical challenges in the construction industry.

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