Front Desk Executive-2

Description

• Managing and participating in events, overlooking general maintenance and guest handling.
• Ensuring closure of complaints by proper communication to stakeholders.
• Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
• Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
• Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
• Receiving calls and emails from clients.
• Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
• Updating the handover/ takeover register before end of shift for all completed/pending tasks.
• Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
• Addressing concerns through daily checking of mails for priority requests.
• Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
• Nominating and attending the training programs at site/ JLL office.

Requirements

• Maintaining a hospitality outlook and always look presentable.
• Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.
• Willingness to work in flexible shifts, weekends and holidays is an added advantage
• You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.
• Good Communication skills with fluency in English and Hindi language is a must
• Being familiar with lost and found procedures.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance