Intern, Technical Support

Overview

Deliver first-level IT support, manage tickets, set up equipment, and aid tech projects.

Key Responsibilities

• asset logging
• printer management
• meeting room setup
• device deployment
• servicenow logging
• first‑line support

Tasks

-Assisting the team in keeping the IT storage room clean and organized. Ensure that new equipment received is logged and tracked into our asset management system. -Helping our team ensure that all printers are online and accessible on each floor our corporate office, as well as remote sites. -Meeting room technology setup and support – Checking each meeting room to ensure all technology is online before meetings begin for the day. Working with Support Centre and Level 2 support for exec meeting setups and troubleshooting. -Project Support – Support the Senior Support Centre team with any project deliverables, from mobile phone deployments, laptop refreshes, software installs/un-installs etc. -Work with Support Centre staff and Office Services to coordinate equipment shipments and equipment retrievals. This is for employee on-boarding and off-boarding. -Perform first level triage support via phone, email and deskside. -Assisting our Support Centre team with in-office setups and moves as well as working with the senior members of the Support Centre team to assist with new employee setups. -Logging tickets in our Service Now ticketing system and ensuring that proper details and troubleshooting steps are input for level 2 escalations as needed. -Assist with organizing our support ticket inbox to better field requests efficiently.

Requirements

• it support
• mobile
• it degree
• troubleshooting
• office 365
• networking

What You Bring

-Experience in support, installation, and repair of computer equipment along with experience in software evaluation, configuration -Experience with mobile devices such as iPhone (iOS) and Android platforms with regards to email setup, configuration and troubleshooting. -Currently pursuing a College diploma or University degree in IT related Studies. -Excellent troubleshooting abilities with the ability to learn new concepts, products, and technologies quickly. -Exceptional organization, communication, and time management skills. -Excellent understanding of customer service including managing internal relationships. -Knowledge of the Microsoft Windows 11 Operating System, Microsoft Office 365, SharePoint, Microsoft Teams, OneDrive, and other Microsoft products is an asset. -Basic networking experience and knowledge of Internet access protocols (i.e., TCP/IP, LAN/WAN protocols, switches, and Internet circuits).

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About Dream

-The company focuses on creating long-term value across residential, commercial, and industrial properties. -Dream specializes in mixed-use developments that combine residential, retail, and office spaces. -With a strong track record of innovation, Dream has a diverse portfolio of projects across major cities. -The company is committed to transforming underutilized spaces into vibrant, sustainable communities. -Dream's expertise spans the entire lifecycle of development, from acquisition and planning to construction and management. -Notable projects include award-winning developments that blend modern architecture with community-focused designs.

Sector Specialisms

Interview Process

-one-day assessment centre in the last two weeks of october. -pre-arranged assessment centre-style interview.