Customer Service Advisor

Overview

Handle repair queries, schedule appointments, and provide customer service for housing properties.

Key Responsibilities

• repair queries
• appointment booking
• customer communication
• record keeping
• repair diagnosis
• branch system

Tasks

-Handle all repair and/or non-repair queries in a professional & timely manner, ensuring all appointments are booked in line with contractual commitments -Maintain a customer focused approach by communicating professionally with all service users, clients, and both internal/external stakeholders. -Record and respond to all communication in line with the standard operating procedures including communicating all updates regarding ongoing work and liaising with colleagues to be able to provide accurate information on time. -Accurately diagnose repairs by using the branch operating system.

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Benefits

-Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. -25 days annual leave plus bank holidays -Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. -Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!

About Mears Group Plc

-Rapid growth through acquisitions and organic expansion. -Specialist teams provide rapid-response and planned maintenance, refurbishment, boiler servicing, fire safety, and retrofitting services. -Delivers tailored care-with-housing schemes and manages tenancies, leaseholds, and emergency accommodation. -Builds affordable homes, handles capital works, and offers full lifecycle facilities management. -Strategic acquisitions have shaped its full-service housing platform.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship is offered; candidates must already have uk work entitlement.

Security Clearance

-subject to relevant background, identity, and security checks prior to employment.