Customer Service Rep II

Overview

Manage client orders, resolve issues, and ensure satisfaction in high-volume call center.

Key Responsibilities

• account management
• order processing
• hold resolution
• shipping coordination
• technical support
• customer relations

Tasks

-Manage new and existing customer accounts as identified in our database. -Work in a high-volume call center with the ability to enter and process multiple sales orders, RGA's, and credits while ensuring accurate processing methods and procedures are followed. -Investigate, verify and release order holds that may be related to credit problems, pricing discrepancies, shipping issues, part identification problems, part cross-referencing issues, shortages, back orders and all large quantity orders requiring logistics and manufacturings participation. -Guide communication between customers' and Watt's manufacturing/shipping departments to ensure pending orders ship out. -Maintain productive and collaborative relationships with other Watts employees. -Work with the Technical Support department to resolve customer reported issues. -Build and maintain sound professional business relationships with both internal and external customers. -Work with Watt's Agents and Customers to resolve complaints regarding product shortages and provide professional alternative solutions when product shortages occur.

Requirements

• microsoft office
• erp
• order entry
• high school
• customer service
• 3+ years

What You Bring

-Ability to work well in a team environment -Ability to remain seated at a desk or workstation for extended periods. -Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls. -Excellent communication skills (both verbal and written) -Excellent customer service skills -3+ years of experience in a high volume customer service department -Ability to operate standard office equipment such as computers, printers, phones, and copiers. -Ability to read documents, use a computer, and perform data entry tasks. -Basic working knowledge of Microsoft products such as Excel, Word, and PowerPoint -Punctuality and dependability. -Ability to be flexible and adapt to changing work priorities and stressful conditions. -Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods. -Adherence to all personnel policies, procedures, and standards of process as implemented by Watts. -High School Diploma or equivalent -Ability to physically move around the office, organize or transport files, packages, or other office-related materials. -Experience with order entry and expediting orders required -Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment. -Previous exposure to ERP systems -Detail oriented and works with a high-degree of accuracy -Ability to tactfully handle stressful and difficult situations

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Benefits

-Competitive compensation based on your skills, qualifications and experience -Family building benefits, including paid maternity/paternity leave -Additional perks such as fitness reimbursements and employee discount programs -10 paid holidays and Paid Time Off -Continued professional development opportunities and educational reimbursement -Comprehensive medical and dental coverage, retirement benefits

About Watts Water Technologies

-A global leader in providing safe water, energy efficiency, and environmental sustainability solutions. -Specializes in innovative water control, flow, and safety devices, emphasizing reliability. -Serves residential, commercial, and industrial sectors across various regions. -Solutions are widely used in plumbing, heating, cooling, and industrial processes. -Involved in water management systems, energy-saving technologies, and water conservation solutions.

Sector Specialisms