PM Guest Services Agent

Overview

Greet guests, handle inquiries, check-in/out, reserve rooms, ensure service

Key Responsibilities

• reservations
• check‑in
• billing
• upselling
• guest relations
• phone ops

Tasks

-Accurately answers inquiries from potential guests and accepts hotel reservations -Handles group arrivals and pre-registers each guest -Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion -Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.) -Cross checks all billing instructions to ensure they are correctly updated -Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD -Ensures Outstanding customer service at all times -Completes cash transactions and maintains full responsibility for personal bank -Attends meetings as required -Ensures payments are made or on file for each guest and that billing is routed for groups correctly -Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service -Ensures Front desk log (book or system) is read and updated -Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner -Allocates rooms to expected arrivals after checking the guests preferences and special requests -Uses suggestive selling techniques to sell room nights, increase occupancy and revenue -Assists all departments in servicing the guests especially during high volume periods

Requirements

• problem solving
• urgency
• customer service
• professionalism
• friendly
• courteous

What You Bring

-Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency -Maintains a friendly, professional, cheerful, and courteous demeanor at all times

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About Raines Company

-built a reputation for delivering high-quality construction projects. -specializes in a broad range of sectors, including commercial, residential, industrial, and infrastructure. -notable for its expertise in managing complex, large-scale developments with precision and efficiency. -delivered successful projects across various industries, with a focus on long-term client relationships. -commits to excellence, ensuring projects are completed on time and within budget. -diverse portfolio spans urban developments, utility infrastructure, and major residential communities.

Sector Specialisms

Security Clearance

-pre-employment background check required.