Key Accounts Administrator

Overview

Assist in delivering world‑class service to key corporate customers, handling admin, scheduling and complaints.

Key Responsibilities

• call handling
• job scheduling
• account management
• complaint resolution
• schedule monitoring
• work orders

Tasks

-Receive customer calls and contact forms, process new work requests and schedule jobs for our busy team of engineers -Office-based customer account-management of key accounts, supporting our team and working in a collaborative manner. -Emailing correspondence to both customers and franchisees. -Complete management and resolution of complaints, identifying opportunities to improve the process. -To monitor engineer schedules throughout the day, and liaise with management to ensure customer expectations are met. -General administrative tasks including the creation, organisation and maintenance of emergencies and planned works-orders. -Working collaboratively to grow our national accounts through delivering customer excellence and identifying and developing opportunities to provide additional services to our key accounts. -Resolving routine customer queries.

Requirements

• crm
• customer service
• communication
• multitasking
• call handling
• microsoft office

What You Bring

-Previous experience using a CRM system beneficial. -Previous experience in an office-based, customer-focused role. -Strong communication skills. -Ability to multi-task. -Inbound and outbound call handling. -Computer literate (Microsoft Office).

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Benefits

-Countrywide Grounds Maintenance -Dream Doors -Job bookings and updates on bespoke CRM systems (our own and our customers systems). -Greensleeves Lawn Care

About Neighbourly®

-Seamlessly matches local consumers to vetted service experts through its global HQ in Waco, Texas. -Known for rapid response, consistent quality, and local accountability, backed by national infrastructure and digital platforms. -Acquired Greensleeves in 2022, expanding its lawn-care reach with 108 new locations across the UK. -Franchise model spans both residential and commercial sectors, enabling cross-vertical referrals for operators.

Sector Specialisms