General Manager

Overview

Lead student housing, overseeing operations, staff, finances, and resident experience.

Key Responsibilities

• system management
• financial analysis
• leasing operations
• maintenance oversight
• marketing execution
• compliance

Tasks

Implement and refine systems and procedures to drive operational efficiency and reduce costs. Ensure compliance with all legal, regulatory, and company policies. Plan and execute resident events to foster community engagement and satisfaction. Collaborate with local schools and student organizations for outreach and partnership opportunities. Ensure all marketing channels, websites, and printed materials reflect the brand accurately and positively. Oversee daily operations, including leasing, maintenance, customer service, and vendor management. Lead the development and execution of an annual marketing plan and track daily/weekly leasing goals. Maximize Net Operating Income (NOI) through proactive cost control, revenue generation, and strategic budgeting. Oversee and manage timely execution of payroll, invoicing, and hiring documentation. Act as an ambassador of the CLS Living culture, bringing energy, pride, and leadership to the community. As a General Manager, you will serve as a customer-focused leader, responsible for overseeing day-to-day operations, team development, financial performance, and strategic planning. This role is ideal for a passionate individual ready to lead a mid-size team in an agile, collegiate environment while delivering best-in-class service to our residents and partners. Ensure all staff are trained in landlord/tenant statutes, Fair Housing, and safety regulations. Supervise maintenance and contracted services to uphold curb appeal, cleanliness, and safety. Maintain occupancy rates at or above 99% and collections at or above 98% of potential income. Foster a collaborative, positive, and professional environment for both staff and residents. Build, lead, and develop a high-performing team that embodies the values and culture of CL&S. Ensure all leasing, accounting, and property management systems (e.g., Entrata) are up to date and utilized effectively. Analyze financial reports, manage budgets, and provide regular variance and performance updates. Promote harmonious relationships with residents, parents, staff, university partners, and the surrounding community. Encourage team visibility on campus and within the local business community to strengthen brand presence and engagement. Maintain deep knowledge of the property and competitive landscape through consistent market research and team coaching. -Implement and refine systems and procedures to drive operational efficiency and reduce costs. -Ensure compliance with all legal, regulatory, and company policies. -Plan and execute resident events to foster community engagement and satisfaction. -Collaborate with local schools and student organizations for outreach and partnership opportunities. -Ensure all marketing channels, websites, and printed materials reflect the brand accurately and positively. -Oversee daily operations, including leasing, maintenance, customer service, and vendor management. -Lead the development and execution of an annual marketing plan and track daily/weekly leasing goals. -Maximize Net Operating Income (NOI) through proactive cost control, revenue generation, and strategic budgeting. -Oversee and manage timely execution of payroll, invoicing, and hiring documentation. -Act as an ambassador of the CLS Living culture, bringing energy, pride, and leadership to the community. -Ensure all staff are trained in landlord/tenant statutes, Fair Housing, and safety regulations. -Supervise maintenance and contracted services to uphold curb appeal, cleanliness, and safety. -Maintain occupancy rates at or above 99% and collections at or above 98% of potential income. -Foster a collaborative, positive, and professional environment for both staff and residents. -Build, lead, and develop a high-performing team that embodies the values and culture of CL&S. -Ensure all leasing, accounting, and property management systems (e.g., Entrata) are up to date and utilized effectively. -Analyze financial reports, manage budgets, and provide regular variance and performance updates. -Promote harmonious relationships with residents, parents, staff, university partners, and the surrounding community. -Encourage team visibility on campus and within the local business community to strengthen brand presence and engagement. -Maintain deep knowledge of the property and competitive landscape through consistent market research and team coaching.

Requirements

• bachelor's
• fair housing
• entrata
• excel
• entrepreneurial
• recruitment

What You Bring

Bachelor’s degree preferred OR 2-5 years of experience in student or multifamily housing, or an equivalent combination of education and experience. CLS Living is looking to welcome a dynamic and experienced General Manager to lead one of our vibrant student housing communities — The Altitude at Stoneport in Harrisonburg, VA! Working knowledge of market rate and LIHTC programs, Fair Housing Laws, and EEO laws. Proficient in Microsoft Outlook, Word, Excel, and property management software (Entrata preferred). Possess an entrepreneurial spirit, always looking for innovative ways to enhance operations, resident satisfaction, and property performance. Strong skills in staff recruitment and development, financial management, marketing strategy, scheduling, and operational oversight. -Bachelor’s degree preferred OR 2-5 years of experience in student or multifamily housing, or an equivalent combination of education and experience. -Working knowledge of market rate and LIHTC programs, Fair Housing Laws, and EEO laws. -Proficient in Microsoft Outlook, Word, Excel, and property management software (Entrata preferred). -Possess an entrepreneurial spirit, always looking for innovative ways to enhance operations, resident satisfaction, and property performance. -Strong skills in staff recruitment and development, financial management, marketing strategy, scheduling, and operational oversight.

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Benefits

Supportive, Fun, and Flexible Work Environment Relocation Assistance 401(k) with Company Matching Access to an Unmatched Company Culture that values individuality and innovation Employee Assistance Program (EAP) Nestled near James Madison University, The Altitude at Stoneport offers modern amenities, a connected community atmosphere, and an energetic student lifestyle. This is an exciting opportunity to make an impact, drive operational success, and be part of a growing company that values innovation, collaboration, and professional development. Comprehensive Health, Dental, and Vision Insurance Life Insurance & Parental Leave Health Savings Account (HSA) & Flexible Spending Account (FSA) Professional Development & Advancement Opportunities Generous Paid Time Off (PTO) -Supportive, Fun, and Flexible Work Environment -Relocation Assistance -401(k) with Company Matching -Access to an Unmatched Company Culture that values individuality and innovation -Employee Assistance Program (EAP) -Comprehensive Health, Dental, and Vision Insurance -Life Insurance & Parental Leave -Health Savings Account (HSA) & Flexible Spending Account (FSA) -Professional Development & Advancement Opportunities -Generous Paid Time Off (PTO)

About Campus Life & Style

-Redefines student living through stylish, hospitality-inspired communities. -Backed by Vesper Holdings, blending boutique design with upscale amenities. -Revitalizes underperforming assets and delivers turnkey management solutions. -Innovative approach earns industry recognition, including 'Best Innovator' awards. -Projects feature boutique-hotel-style interiors and resort-grade amenities. -Deep expertise in student housing with senior leaders from top firms. -Creates curated study and social spaces for student success.

Sector Specialisms

Security Clearance

-criminal background and drug screening will be conducted.