Senior Product Manager-Facility Management

Description

• Work closely with ASBL’s product team to shape structured, scalable, and data-backed operational systems.
• Designing workflow models, escalation paths, SLA structures, and audit loops that scale across projects.
• Creating dashboards, metrics, and performance loops that drive data-backed service delivery.
• Building internal tools that empower facility teams with clarity, predictability, and strong service recovery.
• Digitise and transform how maintenance, services, and issue resolution work across ASBL communities.
• Partnering with the product team to define structured decision frameworks, prioritisation clarity, and repeatable build processes for ops-heavy tools.
• High-autonomy IC role — influence product direction, execution standards, and tech adoption across facilities operations.
• Bringing order to vendor ops, AMC schedules, routine tasks, and daily service operations.
• Digitising and streamlining maintenance, service workflows, and issue resolution across communities.
• Translating real-world operational complexity into simple, intuitive digital systems.
• Build the operational backbone that powers reliability, transparency, and everyday delight for residents.

Requirements

• Experience with CAFM tools, facility-management platforms, or maintenance systems
• Strong workflow and service design ability — especially for ops-heavy environments
• 7+ years of B2B Product Management experience in Saas/Ops/facility management.
• Experience building automation, SLA governance, or performance tracking systems
• Experience with vendor operations, SLAs, service schedules, and field execution
• Ability to work closely with product teams to bring structure, clarity, and process rigor
• Data-oriented thinking — dashboards, operational KPIs, reliability metrics, issue patterns
• Bachelor’s degree in Engineering or equivalent.
• Background in logistics, last-mile, property management, or service ecosystems
• Ability to simplify complex operational problems into clean, usable tools
• Driving consistency in how facility teams operate, resolve issues, and communicate with residents.
• Comfortable driving product improvements through real-world observation and user behavior
• Strong cross-functional alignment across product, engineering, and on-ground teams

Benefits

• Celebrating Together – 16 general holidays + 2 optional holidays annually.
• Comprehensive Health Cover – Group Mediclaim insurance of ₹5,00,000 for you, your spouse, and up to 2 children.
• Extra Security – Personal Accident Insurance for peace of mind.
• Time to Recharge – 30 days of leave every year (12 earned, 12 sick, 6 casual) so you can balance work and life.

Training + Development

Interview process

Visa Sponsorship

Security clearance