Hire Controller

Overview

Customer-facing rental sales & equipment service role at KDM Hire.

Key Responsibilities

• order processing
• payments
• logistics
• equipment demo
• retail sales
• customer relations

Tasks

-Maintain a clean, organised and safe work area. -Process rental orders, handle payments and manage associated paperwork. -Liaise with the transport team to ensure equipment availability and timely deliveries. -Contribute to the day to day running of a busy trade counter. -Advise customers on the proper use of equipment and demonstrate operation when necessary. -Retail sales and merchandising the shop, ensure full stock of products. -Build customer relations by phone and in person.

Requirements

• communication
• customer service
• tools
• experience
• computer skills
• detail

What You Bring

-Excellent communication skills with a strong customer service focus. -Knowledge of tools and small plant equipment. -Previous experience in a similar role. -Good computer skills. -Good organisational skills and high attention to detail.

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About Kdm Hire

-Its fleet spans over 1,000 equipment types—everything from mini-excavators to silenced generators and welfare cabins. -KDM’s divisions—Plant, Powered Access, Cabin, Generator, Vehicle and Tool Hire—each operate with dedicated expert teams. -ISO‑certified and award winning, it blends modern assets with technical support to deliver reliability under pressure. -Typical jobs range from industrial construction and infrastructure builds to large events requiring power, cabins and lifting gear. -Unusually for its sector, KDM offers on‑site operator training (IPAF/PASMA), plus pre‑hire inspection and rapid breakdown rescue.

Sector Specialisms