Call Centre Operative

Overview

Provide scheduling, client communication, and logistics support for field teams

Key Responsibilities

• appointment scheduling
• system input
• report preparation
• survey tracking
• issue coordination
• client communication

Tasks

-Book and confirm appointments accurately and efficiently. -Process job updates and follow up on client queries promptly. -Input task details into internal systems with speed and precision. -Adhere to all health, safety, and quality management procedures. -Support the preparation of operational and commercial reports. -Ensure responsible use and care of all equipment and materials -Accurately log non-conformities and complaints in the system. -Handle client communications—primarily by phone, as well as email. -Track urgent surveys to guarantee swift scheduling and resolution. -Coordinate with field teams to resolve onsite or logistical issues. -Assist the Logistics Manager with commercial administration duties. -Ensure timely return of field reports in line with client SLAs.

Requirements

• organised
• communication
• adaptable
• problem solving

What You Bring

-Highly organised, with excellent attention to detail -A confident communicator, particularly over the phone -Adaptable, with the ability to learn new internal systems -A natural problem-solver who stays calm under pressure

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Benefits

-25 Days Annual Leave + Bank Holidays -Free eye tests every two years -Free on-site parking -Company Sick Pay Scheme -Pension Scheme

About Hsl Compliance

-From a first contract in 1976 to now operating in the UK and Ireland, its growth has been driven by strategic acquisitions. -Their teams deliver over 120,000 planned compliance visits annually, tackling water hygiene, asbestos, fire safety, occupational hygiene, and accredited training. -Typical projects include Legionella risk assessments, asbestos surveys, fire risk assessments, air-ventilation validation, and boiler water treatment. -Expansion highlights include integrating Northern Ireland’s CTS in 2023, fire & air specialist RJ Urmson in 2024. -They sponsor local football clubs and staff-run charity efforts like marathon fundraising, reflecting community engagement.

Sector Specialisms

Security Clearance

-offers subject to satisfactory references and pre-employment checks per safer recruitment policies.