Territory Customer Success Advisor, ANZ at Autodesk in North Sydney, New South Wales, Australia | Kablio

Role

Description

customer success

onboarding

adoption

upsell opportunities

risk management

success story

Successfully close a range of data-driven customer success initiatives
Assist customers by providing direct guidance and resources to assist with onboarding new solutions
Drive high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-added conversations
Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues
Capture customer success story
Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions by proactively and reactively responding to customer inquiries
While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunities
Identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals

Requirements

bachelor's degree

account management

communication

sales experience

Bachelor’s Degree or equivalent work experience and education
Proven ability to develop customer relationships and manage accounts to drive continued retention and high levels of customer satisfaction
Excellent communication and presentation skills
2 - 3 years of experience in sales, service delivery, or customer success management

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

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Company

Overview

Founded in 1982

Year of establishment

Marks the beginning of Autodesk's journey in pioneering design software solutions.

Pioneered software for 2D and 3D design, revolutionizing industries.
Known for products like AutoCAD, it reshaped architecture, engineering, and manufacturing workflows.
Empowering creators in fields from construction to digital media, enabling more innovative designs.
Develops tools used in iconic projects, from skyscrapers to blockbuster movies.
Pushes the boundaries of design technology, leading the way in artificial intelligence and automation.
Software is a cornerstone in diverse sectors, from industrial to infrastructure, energy, and entertainment.
Cloud-based solutions streamline design processes and foster real-time collaboration across industries.
A leader in 3D design software, with solutions powering projects in every corner of the globe.
Committed to shaping the future of digital design, bringing complex visions to life.

Culture + Values

Innovation: We believe in the power of creativity to push boundaries and change the world.
Collaboration: We work together to create solutions that make a difference.
Customer Success: We are focused on delivering products and services that help our customers succeed.
Sustainability: We are committed to making a positive impact on the planet and communities.
Integrity: We act with honesty and uphold the highest ethical standards.
Inclusion: We embrace diverse perspectives and strive for an environment where everyone belongs.

Environment + Sustainability

2023

Net-zero commitment

Aiming to achieve net-zero carbon status, a critical step in combating climate change.

35%

Carbon emissions reduction

Significant reduction in overall carbon footprint across all emission scopes since 2019.

Designing products that help users make more sustainable decisions, including tools for low-carbon building design.
Aims to advance climate resilience by providing tools to better predict and plan for climate risks.
Promotes circular design principles and helps customers optimize material use and reduce waste.

Inclusion & Diversity

30% Female Workforce

Gender Diversity

As of 2023, 30% of the global workforce identifies as female, highlighting progress in gender diversity across the organization.

25% Leadership Representation

Female Leadership

25% of leadership positions are held by women, indicating strides toward gender parity in executive roles.

2025 Diversity Goal

Leadership Commitment

A strategic initiative to boost representation of underrepresented groups in leadership positions by 2025.

12 Employee Groups

Employee Resource Networks

Twelve employee resource groups are supported, fostering inclusion and community for diverse populations including women, LGBTQ+, and veterans.

Leadership Commitment: Has set a goal to increase representation of underrepresented groups in leadership by 2025.
Inclusive Hiring: Implements inclusive recruitment practices and strives for diverse candidate slates for all roles.

Articles

Autodesk Careers

Autodesk Newsroom

Autodesk Products

Role

Description

customer success

onboarding

adoption

upsell opportunities

risk management

success story

Successfully close a range of data-driven customer success initiatives
Assist customers by providing direct guidance and resources to assist with onboarding new solutions
Drive high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-added conversations
Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues
Capture customer success story
Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions by proactively and reactively responding to customer inquiries
While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunities
Identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals

Requirements

bachelor's degree

account management

communication

sales experience

Bachelor’s Degree or equivalent work experience and education
Proven ability to develop customer relationships and manage accounts to drive continued retention and high levels of customer satisfaction
Excellent communication and presentation skills
2 - 3 years of experience in sales, service delivery, or customer success management

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

People also searched

Company

Overview

Founded in 1982

Year of establishment

Marks the beginning of Autodesk's journey in pioneering design software solutions.

Pioneered software for 2D and 3D design, revolutionizing industries.
Known for products like AutoCAD, it reshaped architecture, engineering, and manufacturing workflows.
Empowering creators in fields from construction to digital media, enabling more innovative designs.
Develops tools used in iconic projects, from skyscrapers to blockbuster movies.
Pushes the boundaries of design technology, leading the way in artificial intelligence and automation.
Software is a cornerstone in diverse sectors, from industrial to infrastructure, energy, and entertainment.
Cloud-based solutions streamline design processes and foster real-time collaboration across industries.
A leader in 3D design software, with solutions powering projects in every corner of the globe.
Committed to shaping the future of digital design, bringing complex visions to life.

Culture + Values

Innovation: We believe in the power of creativity to push boundaries and change the world.
Collaboration: We work together to create solutions that make a difference.
Customer Success: We are focused on delivering products and services that help our customers succeed.
Sustainability: We are committed to making a positive impact on the planet and communities.
Integrity: We act with honesty and uphold the highest ethical standards.
Inclusion: We embrace diverse perspectives and strive for an environment where everyone belongs.

Environment + Sustainability

2023

Net-zero commitment

Aiming to achieve net-zero carbon status, a critical step in combating climate change.

35%

Carbon emissions reduction

Significant reduction in overall carbon footprint across all emission scopes since 2019.

Designing products that help users make more sustainable decisions, including tools for low-carbon building design.
Aims to advance climate resilience by providing tools to better predict and plan for climate risks.
Promotes circular design principles and helps customers optimize material use and reduce waste.

Inclusion & Diversity

30% Female Workforce

Gender Diversity

As of 2023, 30% of the global workforce identifies as female, highlighting progress in gender diversity across the organization.

25% Leadership Representation

Female Leadership

25% of leadership positions are held by women, indicating strides toward gender parity in executive roles.

2025 Diversity Goal

Leadership Commitment

A strategic initiative to boost representation of underrepresented groups in leadership positions by 2025.

12 Employee Groups

Employee Resource Networks

Twelve employee resource groups are supported, fostering inclusion and community for diverse populations including women, LGBTQ+, and veterans.

Leadership Commitment: Has set a goal to increase representation of underrepresented groups in leadership by 2025.
Inclusive Hiring: Implements inclusive recruitment practices and strives for diverse candidate slates for all roles.

Articles

Autodesk Careers

Autodesk Newsroom

Autodesk Products