Operations Associate

Overview

Develop scalable ops solutions, improve efficiency, and support internal teams.

Key Responsibilities

• real-time monitoring
• process optimization
• product development
• sop creation
• scalable solutions
• online services

Tasks

-Utilize proprietary technology to monitor Via’s operation in real time, ensure its smooth execution, and identify opportunities for improvement -Identify opportunities to enhance efficiency, quality, and consistency across support operations, driving measurable improvements in both internal performance and customer experience. -Contribute to product development, both internal and customer-facing -Create repeatable, trackable standard operating procedures and trainings to ensure live operations run as intended -Serve as point of contact for leads of Via’s central operations teams, preempting and responding to operational issues -Develop scalable solutions to address issues faced by Via’s riders, drivers, and internal operations team members -Conduct in-depth research and analysis ensuring high quality standards are maintained as Via expands to additional markets -Create and implement online service solutions for new and existing lines of business

Requirements

• excel
• tableau
• sql
• prioritization
• communication
• detail-oriented

What You Bring

-Minimum of 1 year of experience at a startup, consulting firm, or in a similarly fast-paced environment -Analytical and obsessed with numbers; you’re comfortable manipulating data with platforms such as Excel, Tableau, and/or Looker; SQL experience a plus -Excellent at prioritization; you understand how to get the highest ROI from your work -Excellent and efficient communicator with a knack for always finding the right tone -Meticulous and vigilant, with a high level of attention to detail -Problem solver; you don’t accept the status quo and are always looking for creative solutions

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Benefits

-Salary Range: $65,000 - $85,000 per year -Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable

About Via

-Founded in 2012 as a ridesharing app with algorithm-driven route optimization. -Transitioned from consumer services to a B2B TransitTech provider for public and private transit systems. -Enables microtransit, paratransit, school and employee shuttles, and non-emergency medical transport. -Technology is used across five continents, demonstrating scalability and adaptability to diverse mobility needs. -Known for transforming traditional fixed-route systems into dynamic, demand-responsive transit networks.

Sector Specialisms