Support Staff - Young Adult Shelter

Overview

Overnight staff supporting young adults in a shelter, providing crisis response and care.

Key Responsibilities

• crisis response
• de‑escalation
• documentation
• on‑call coverage
• meal preparation
• guest intake

Tasks

-Provide overnight crisis response and emotional support using trauma-informed approaches. -Document interactions, intakes, and services accurately and professionally. -Working with high-risk or marginalized young adults -Managing time and responsibilities independently on overnight shifts -Use de-escalation and communication skills to maintain a calm, safe, and structured environment. -Mission with meaning: Every day, you’ll help carry out VOA Spokane’s mission — uplifting people and strengthening communities. -Prepare simple meals, distribute hygiene supplies, and keep the shelter clean and organized. -Navigating crises with calm, empathy, and sound judgment -Participate in team meetings, training, and supervision to strengthen skills. -Welcome guests and build rapport with empathy, consistency, and respect. -Carry the on-call phone during assigned rotation weeks and provide coverage as needed.

Requirements

• aac credential
• food permit
• background check
• high school
• cpr certification
• age 21

What You Bring

-Willingness to obtain within 6 months (VOA provides support): -Eligible for Agency Affiliated Counselor (AAC) credential (must apply within 30 days of hire) -Food Handler’s Permit -Ability to pass a background check and maintain reliable transportation -High School Diploma or GED -CPR/First Aid/Bloodborne Pathogens Certification -Must be 21 years of age or older

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Benefits

-Part-time benefits: Accrued vacation and sick leave hours, free training and certifications, and a supportive, team-based environment. -Relational, meaningful work: Every conversation is a chance to build trust, teach skills, and help young adults move forward. -Professional growth: Become AAC-certified, receive paid training, and develop experience in behavioral health and social services.

About Volunteers Of America Eastern Washington

-An organization dedicated to serving Eastern Washington since the early 20th century. -The organization focuses on providing essential support, including housing, healthcare, and services for veterans, families, and homeless individuals. -Provides affordable housing solutions across the region. -Operates community programs targeting mental health and addiction recovery. -Offers career training and job placement for individuals facing significant challenges. -Dedicated veteran services to facilitate the transition into civilian life. -Supported by donations, grants, and government partnerships, the organization has expanded its impact. -Unusual among nonprofits, the organization leverages innovative technology to enhance outreach and service delivery.

Sector Specialisms

Security Clearance

-must be able to pass a background check